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Chief Information Officer (CIO)

Washington Suburban Sanitary Commission

Washington Suburban Sanitary Commission

Administration
Laurel, MD, USA
USD 286,087-487,121 / year
Posted on Feb 28, 2025
Position Summary Information
General Summary
WSSC Water is seeking a transformational Chief Information Officer (CIO) with expertise in technology innovation, digitalization and cyber resilience. The candidate will understand how to best manage data, maintain a secure cyber posture, manage risk, and grow a high performing team with a focus on inclusion and improving the workplace culture.

The Chief Information Officer (CIO) will be a trusted member of the senior leadership team and a partner to the team on all matters pertaining to information technology, innovation, digitalization, integration of smart water solutions and enhancing the customer and employee experience. S/he will be solution-oriented and proactive in identifying opportunities to improve systems and infrastructure as well as identifying efficiencies. The CIO will have the expertise to lead continuous improvements in our cyber security posture and ensure the utility is cyber resilient. The selected CIO will have prior experience in leveraging partnerships to advance the information technology and management at WSSC Water.

The CIO will be responsible for achieving a fully integrated, secure and manageable enterprise information technology (IT) architecture. S/he creates and maintains a robust infrastructure of policies and processes that increases the WSSC Water’s return on its technology investments and strengthens and secures its IT infrastructure and performance. The CIO leads and manages WSSC Water’s strategy for enterprise information management and serves as an organizational strategic business partner facilitating process, operational, administrative and customer service improvements as well as change management and innovation.
Essential Functions
  • Provides IT vision, leadership and planning for achieving annual and longer-term enterprise goals and initiatives to fully implement activities to achieve and exceed industry best practices.
  • Oversees the development and execution of comprehensive information systems and data security plans to protect the integrity and resilience of WSSC Water’s data and digital assets.
  • Executes enterprise information and technology resource initiatives to support the mission and strategic goals of WSSC Water.
  • Leads governance structure that aligns information technology and management systems with both strategic enterprise and business operations priorities.
  • Creates cost effective, leveraged, business strategy-driven IT solutions.
  • Provides vision and leadership in the development and implementation of technology and systems to maintain and continuously improve WSSC Water’s utility operations, business systems and customer services.
  • Assesses existing, as well as define and implement optimal IT architecture.
  • Supervises employees including selecting or recommending selection, training, assigning and evaluating work, coaching, counseling, disciplining, and/or termination or recommending termination.
  • Develops and implements policies and processes that strengthens IT’s structure and performance.
  • Identifies and implements processes and technology to ensure information is appropriately and securely managed across the Commission to address current and future needs.
  • Establishes and enforces standards and policies for governing information assets of all types and for guiding the work of teams involved in creating, managing, analyzing and using information.
  • Assesses, selects and implements Commercial Off the Shelf (COTS) products to replace legacy systems.
  • Provides oversight and direction to ensure the security, confidentiality and reliability of company data, systems and intellectual property.
  • Develops strategic plans and partnerships that ensure that baseline technology infrastructure meets the current and planned needs of all WSSC Water Teams.
  • Supports the acquisition and maintenance of adequate cybersecurity insurance coverage by ensuring existing systems and IT policies and processes comply with underwriting requirements.
  • Develops and implements plans that provide for IT Security, Disaster Recovery, and Business Continuity.
  • Develops a strategy that will make GIS an enterprise service within WSSC Water.
  • Maintains control over the WSSC Water computing environment by establishing comprehensive, formal policies and procedures, including configuration control.
  • Makes effective use of WSSC Water’s technology, information resources, and human resources.
  • Sets and maintains standards and controls over software development, acquisition and deployment.
  • Represents Information Technology Team’s role and responsibilities within WSSC Water.
Other Functions
  • Blends process with flexibility to guarantee both consistency and responsiveness.
  • Provides oversight and direction to ensure the interoperability of different technologies.
  • Leads/coaches/develops/motivates the WSSC Water information technology workforce.
  • Performs other related duties, as required.
Work Environment And Physical Demands
Business casual office setting
Required Knowledge, Skills, And Abilities
· Ability to collaborate across the organization and build effective working relationships.
· Ability to expertly lead continuous improvements in cyber security to ensure cyber resiliency.
· Ability to proactively identify opportunities to improve systems and infrastructure and provide solutions.
· Ability to identify efficiencies.
· Strong and decisive leadership skills.
· Strategic planning skills.
· Ability to create Vision, Strategies, and an Annual Action Plans for IT.
· Excellent communication skills.
· Ability to lead others in uncertain and changing situations and circumstances.
· Comprehensive knowledge of operations management principles.
· Ability to manage an information systems/telecommunications environment.
· Knowledge of the principles and practices of information management/telecommunication technology and systems.
· Extensive knowledge of technology environments including IT architecture, configuration
control, telecommunications, networks, application development, databases, web development, and enterprise document management.
· Analytical thinking and problem resolution skills
· Business acumen.
· Customer service focus skills.
· Adept at managing change.
· Continual learning mindset.
· Continuous process improvement skills.
· Ability to develop and manage a budget.
· Strong project management skills.
· Negotiation skills.
· Ability to motivate the workforce.
Minimum Education, Experience Requirements
  • Bachelor’s degree in Computer Science, Information Technology or a related discipline
  • 12+ years’ information technology or information management experience of which 5+ years are at the senior/executive managerial level.
  • Experience leveraging partnerships to advance information technology and management.
Additional Requirements
Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter.
Preferences
Master’s degree in Management Information Systems, Computer Science, Information Management or related discipline is preferred.
Salary $286,087 - $487,121