Job Description

• This job opening will be used to fill future vacancies.

Minimum Qualifications Education

• High School Diploma or General Equivalency Diploma (GED)

Experience

• A minimum of five (5) years of supervisory and/or operations management programs experience that successfully demonstrates the accomplishment of significant program goals
• Must have an above average work record, as it relates to attendance, discipline, and performance

Certification/Licensure

• Must have a valid Driver’s License and the ability to maintain while in the job
• RWP training, Level 2
• Must have received certification as a Road and Terminal supervisor within six (6) months of start date in position.
• Train Operator certification within six (6) months of start date in position
• Station Manager certification within six (6) months of start date in position

Preferred

• Bachelor’s degree in Business Administration, Transportation, Communications, or related field
• Previous supervisory experience in service operations environment
• Experience in a large-scale transportation environment
• Previous supervisory experience with strong communication and organizational skills with successful demonstrated experience in operations preferred
• Rail operations or related experience, that would include successfully demonstrated train operator or comparable experience that required the resolution of operational problems related to scheduled services, equipment failures and other service disruptions preferred

Medical GroupSatisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations. Job SummaryThe Rail Operations Supervisor is responsible for supervising rapid transit employees engaged in Trains, Stations and Yard operations; the safe and efficient operation of rail station services and facilities, rapid transit service; and the enforcement of Authority rules and regulations. Additional responsibilities include customer relations, troubleshooting of equipment failures, emergency response, and other special assignments. The incumbent is responsible for coordinating with the Rail Operations Control Center (ROCC) in maintaining normal train service and responding to those areas where service interruptions may occur, or such other locations deemed appropriate. Assignments may include mainline, terminal, or yard operations. Essential Functions

• Monitoring, mentoring, correcting, and supervising a primary group of employees whose performance must be effectively monitored. Supervises Train Operators (to include test train and start up), Station Managers, Interlocking Operators and/or as required supervise Division/Depot Clerks and Station Supply Runners to ensure adherence to safety rules, policies, procedures, system schedule and appropriate conduct by rail operations staff.
• Responds to all incidents, service disruptions, emergencies, or other unusual occurrences as directed by ROCC in additoion. Responds to and investigates customer comments, complaints, and concerns. Assumes the responsibility as the on-scene commander upon arrival, when so designated at an incident site and remains in charge until appropriately relieved.
• Communicates and interprets Permanent and Temporary Orders, Personnel Directives, Notices and Bulletins with Train Operators, Station Managers, and Interlocking Operators. Assignments may include mainline, terminal, yard operations and Tower Operations in the absence of the Interlocking Operator. Operates trains when necessary.
• Inspects, reports and follow-up on roadway, yard conditions, station platforms, fare vendor machines, rail vehicles, station kiosk and rail facilities for any operational discrepancies found or reported.
• Maintains and monitors two-way radio communications with ROCC, Train Operators, Terminal Supervisors, Interlocking Operators and Station Managers.
• Conducts interviews, counsels employees, and evaluates employee performance and any other related duties to include the completion of various reports and the recommendation of corrective actions to management. Conducts routine fitness for duty compliance checks.
• Performs on-time dispatches of trains from terminals to meet schedule/headway requirements. Assists with cranking and clamping of switches due to operational need.
• Assists, as necessary, Station Managers with emergency situations, customer flow, fare disputes, troubleshooting, customers who are elderly or have disabilities and any other condition which necessitates supervisory assistance.

Other Functions

• N/A

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision. Evaluation Criteria Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal Background Check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Review of a current motor vehicle report

ClosingWMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.