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The Distinguished Engineer for Emerging Technologies is a senior-level engineering leadership role responsible for shaping and guiding the strategic direction, technical architecture, and adoption of emerging technologies across the conversational chatbot and search business unit, with a primary focus on Artificial Intelligence (AI), Generative AI (GenAI), and Agentic AI. This role involves working closely with senior executives, cross-functional engineering teams, and key business units to build robust, scalable, and innovative technology solutions that drive the company’s strategic initiatives. The Distinguished Engineer will be a thought leader in the conversational AI space, leveraging deep technical expertise to drive breakthroughs in applied AI technologies, mentor teams and drive innovations.

What you’ll be doing…

You will be overseeing design, development, and implementation of complex software systems and enterprise-level applications and drive digital transformation. This role offers an exceptional opportunity to influence, innovate, and lead in an environment dedicated to pushing the boundaries of AI technology in conversational and enterprise search space.

• Performing cross-functional, multidisciplinary technical oversight to include evaluation of project work, scope, resources, methods and associated procedures related to org level initiatives.
• Understanding technical and functional architecture of current systems in Verizon Consumer business and bring in architecture recommendation for building intelligent conversational agents for Chatbot applications across different platforms (web, mobile, voice assistant) catering to customer sales and support applications
• Define and lead the technology strategy for Conversational Chatbot and Search, with a focus on advancing AI, Gen AI and Agentic AI initiatives
• Drive strategy for Conversational Chatbot and Search application. Provide strategic insights on AI trends, advancements, and competitive positioning to the executive leadership team.
• Identifying new technologies, continuous evaluation of evolving industry trends, and best practices, which can be applied in the applications and drive overall IT/Business benefits.
• Drive innovation and thought leadership in the team and building a strong pipeline for innovation/ideas and help guide the teams navigate from conceptual to implementation phases. Drive hackathons and ideathons at Org level.
• Influence and align cross-functional teams and business units to ensure cohesive execution of AI-driven objectives and goals. Partnering with Associate fellows and architects across consumer business on several org level initiatives.
• Mentoring and developing next level Principal Engineers, fostering a culture of technical excellence and continuous learning in emerging technologies will also be a core aspect of this role.
• Publish white papers, patents and research findings to position the organization as an industry leader in emerging technologies
• Working with startups to drive partnerships in developing Niche solutions for Consumer Business.

Where you’ll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

You'll need to have:

• Master’s degree or Six or more years of work experience.
• Six or more years of experience in the roles of Technical/Solutions Architect principles and practices of application design and systems integration.
• Six or more years of experience of leading design, conceptualizing, designing and architecture of complex IT systems solutions.
• Six or more years of relevant experience engaging in product, technology and Industry evaluations.
• Experience in 4G & 5G Wireless Telecom especially in RAN network along with RF Engineering skills
• Experience in handling multiple stakeholders and large vendor teams

• Experience in handling contact center solutions specifically chatbot, call center applications and tools, Web Application Solution and AI/GenAI Solution deployments at scale.
• Five or more years of experience in defining architecture and building Conversational AI solutions with latest technologies like Google Dialog Flow, ReactJS, Springboot based microservices
• Strong background in systems architecture, data engineering, and cloud-native technologies (AWS, GCP, Azure), application performance monitoring using industry leading tools and data visualization.
• Expertise in AI, machine learning, deep learning, natural language processing, generative AI techniques, Autonomous experiences (Agentic AI) and Digital Twins
• Proficiency in Python, TensorFlow, PyTorch, and other AI/ML frameworks.
• Experience with MLOps, data ethics, and large-scale AI deployment.
• Experience in filing patents and holding white papers and patents.
• Affiliations with architecture and design industry forums.
• Awareness of Security and Legal requirements related to IT solutions
• Experience in driving innovation in organizations via hackathons, ideathons and technology evangelism.
• Experience providing guidance to the delivery teams in articulating Solution Architecture and converting them into implementable Technical Designs.

Even better if you have one or more of the following:

• Certifications in the specific technology areas.
• Ability to represent the team/application areas in various technology forums both internal and external.
• Strong verbal and written communication skills with skills in negotiations and building strong consensus with all stakeholders.
  Experience in playing the role of a technology person and a vivid speaker who has represented in technology forums.
• Experience in consulting roles to drive digital adoption across multiple business domains.
• Strong relationship skills and collaborative style to enable success across multiple partners.
• Strong commercial mindset and orientations to driving business value (revenue growth and expense mitigation).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.