When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

• As a Sr Mgr Sales Assisted Touchpoints team, you’ll be a critical part of a technology team that curates, transforms, and ultimately builds platform experiences with a strong focus on managing customer assisted sales and service projects specifically around Trade and Promo. You’ll frequently collaborate with partner organizations including GTS, Channel Technology, Business Transformation, Digital, etc. to create technical requirements for front end systems, and coordinate in the new ways of working format with other product owners to synchronize feature development and production. You will need to thoroughly understand employee and customer experiences and that understanding and feedback will surface in everything you do. Your work will have a strong focus on innovation, automation, AI/ML, and proven operational efficiency in execution. Innovative thinking, CS and RPM domain expertise, Agile program leadership, and your skills at managing multiple stakeholder groups during execution will be critical
• Our winning strategy is to deliver a customer first, digitally enabled experience. This organization is uniquely positioned, owning the E2E customer journey for Verizon. This enables an intelligent, connected, customer centric ecosystem. We are passionate about delivering delightful digital first experiences to our customers across their lifecycle.
  • Supervising junior team members in the management of agency accounts by delegating responsibilities while setting and maintaining deadlines.
  • Identifying and supporting new business and organic growth opportunities. Work with Onshore PO.
  • Meeting and liaising with clients to develop relationships, identify objectives and opportunities and discuss strategic approaches to their business.
  • Working as a Product Owner from India and support the stakeholders.
  • Contributing proactively in the strategic planning process and working with audience engagement teams.
  • Developing estimates and scopes by engaging across disciplines with regard to client deliverables.
  • Updating and maintaining client status reports, including objectives, deadlines and budgets.
  • Assisting with creative brief development, execution and follow up, as identified.
  • Managing the Billing side of the business.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or five or more years of work experience.
• Six or more years of relevant work experience.
• Four or more years of experience in project/Product/account management in an agency or corporate marketing setting.
• Knowledge of Gsuite applications and JIRA.
• Experience in working on assisted/accounts customer journeys.

Even better if you have one or more of the following

• Ability to simultaneously manage multiple priorities in a fast-paced environment.
• Exceptional communication and stakeholder management, and the ability to influence cross functionally.
• Strong communication and presentation skills.
• Good team player and collaboration across teams.
• Change management skills and drive culture transformation initiatives.
• Certification on Agile Product Owner/Any Agile Certification.

• The Lead Experience Manager is responsible for developing, identifying and implementing strategies to drive growth, increase revenue, reduce cost and improve experiences for customers.
• Develops a customer-first strategy and roadmap to transform core initiatives into best-in-class user experiences.
• Analyzes customer behaviour data to identify insights on performance and opportunities.
• Analyzes E2E flows and identifying areas for enhancement for the Billing journey.
• Builds workflow models and developing autonomous processes to increase speed to market.
• Provides expertise and leadership across internal teams including internal Digital Operations, Engineering, Product, UX Design, Marketing and Channel partners.
• Converts strategic ideas into executable actions by defining solution requirements and facilitating the various team activities to implement solutions.
• Organizes feature backlog to optimize delivery in alignment with business priorities.
• Develops reports that provide an overview of product performance.

Even better if you have one or more of the following:

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.