When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

Verizon is building a world-class Customer Experience Organization committed to excellence and innovation in every aspect of our customer’s journey. The Customer Experience Planning and Operations Group enables teams to deliver superior customer experiences, by streamlining processes, driving operational efficiencies, enhancing performance metrics and ensuring financial responsibility.

We are seeking an Analyst of Capacity Planning and Labor Capitalization to join our team. This role is an opportunity to excel and to begin your career in a position that influences the entire spectrum of our customer interactions. As a supporting role behind our operational strategies, you will be responsible enhancing our ability to plan, report, and actualize labor across multiple teams and projects.

We are looking for a detail-oriented and analytical individual with a passion for streamlining processes and improving efficiency. This comprehensive role encompasses velocity planning and reporting, meticulous capacity and resource planning, and tracking taxonomy coverage. By identifying cross-impact dependencies and streamlining labor actualization, you will ensure that our organization not only meets but exceeds our operational targets through improved efficiency and effectiveness. Your planning and execution will directly contribute to our overarching goal of delivering exceptional service and innovative solutions to our customers, making a real difference in how we conduct our business every day.

Responsibilities:

What we’re looking for...

You love to collaborate with different teams and overcome challenges to delight our customers with quality and timely delivery of best in class products and services.

You'll need to have:

• Bachelor’s degree or one or more years of work experience.

• One or two years of experience in strategic planning, program/process management, agency management, user experience design end-to-end lifecycle, and/or digital product development.

• Ability to prioritize and manage multiple projects simultaneously

• Ability to interact professionally and effectively with all levels of management.

• Willingness to travel up to 25%.

Even better if you have one or more of the following:

• A degree

• Portfolio, Product, and Project management certifications & experience

• Familiarity and experience with Google Suite, Google Sheets, and Microsoft Excel.

• Familiarity using Smartsheets, Airtable, Workfront, and other project management software.

• Experience managing large complex projects involving multiple work streams and stakeholders

• Experience working in an agile environment and an understanding of its methodologies.

• Experience with Fortune 500 organizational environments.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $71,000.00 and $131,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.