Dental Clinic Clerk II (Care Coordinator) Oral and Maxillofacial Surgery - Dentistry (Bilingual)

Hiring Department: Oral and Maxillofacial Surgery

Location: Chicago, IL USA

Requisition ID: 1034128

FTE: 1

Work Schedule: Monday - Friday

Shift: Days

# of Positions: 1

Workplace Type: On-Site

Posting Close Date: 6/11/2025

Salary Range (commensurate with experience): $$29.55 / Hourly Wage

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.

The Dental Clinic Clerk II (Care Coordinator) is expected to perform their role in providing patient centered services for the Oral and Maxillofacial Surgery Department. They perform a full range of clerical functions related to the delivery of patient services in addition to monitoring the accuracy of patient accounts.

Duties & Responsibilities:

Assists with scheduling of OMFS referrals via Healthview X.

Assists with Accounts Receivables ensuring outstanding insurance and patient balances are worked timely.

Performs necessary actions prior to patient check-in including but not limited to patient information verification, medical and dental insurance verification and collection of payment.

Responsible for daily cash handling, including end of day reconciliation.

Provides excellent customer service to patients, serves as the primary contact for patient questions and assists with scheduling appointments via in person or over the phone.

Responsible for reviewing patient treatment plans, verifying insurance coverage, explaining insurance benefit breakdowns and patient responsibility.

Conducts analysis on complex patient accounts.

Coordinates medical readiness by facilitating request of recent H&P notes, labs, imaging, etc. from primary care and specialists.

Assists in financial readiness prior to surgery, ensures all deductibles, copayments and coinsurances have been collected.

Responsible for sending out clinic letters in accordance per the OMFS clinic policies.

Perform other related duties and participate in special projects as assigned.

Minimum Qualifications Required:

1. High school graduation or equivalent.

2. One year (12 months) of experience:

A. comparable to that performed at the Dental Clinic Clerk I level of this series (https://www.sucss.illinois.gov/pages/classspec/ViewSeries.aspx?tblCS_SeriesID=103)

OR

B. Certified Dental Assistant in a dental clinic facility, program, or in dentistry practice, if required by employing institution

3. Must be able to communicate effectively (written and verbal) in both English and Spanish.

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation