Business Services Associate
The George Washington University
This job is no longer accepting applications
See open jobs at The George Washington University.See open jobs similar to "Business Services Associate" Advanced Energy Group, LLC.Washington, DC, USA
USD 51,455.52-70,708.76 / year
Posted on Apr 25, 2025
I. JOB OVERVIEW
| Job Description Summary: | The George Washington University’s Business & Auxiliary Services (BAS) department manages a diverse portfolio of essential services that support the needs of the University’s community. The BAS department supports the institution’s overall strategic mission and enhances the student experience by providing convenient, user-friendly, customer-service-focused goods and services, including Mail & Package Services, GW Campus Stores, Licensing & Trademarks, Snack & Beverage Vending Services, Student Laundry, the UPass Program, and Parking Services. The purpose of this role at the university is to provide coordination and program management on behalf of Business and Auxiliary Services. This role will serve as a point of contact for the program, will answer program questions from faculty, staff, students, and external community members, and will provide functional support for the program administration. Functional support could include answering most inquiries, managing web presence and marketing efforts, drafting program materials, planning and executing events, tracking spending and processing payments, preparing and analyzing reports, and similar duties. This position may make recommendations to policy and procedure and will be tasked with outreach to other GW stakeholders in order to assist in maintaining and enhancing standard operational efficiencies. Typical duties are often administrative in nature and can include tasks that are under the general or limited supervision of more senior personnel within the department or program. Reporting to the Director of Auxiliary Services, the Business Services Associate will be responsible for the stakeholder experience and for partnering with the Department Manager on initiatives to pursue continuous process improvement. Specific responsibilities include: Customer Service Coordination: Manage customer service inquiries, respond to emails, calls, and complaints to ensure timely resolution and customer satisfaction. Student Engagement & Events: Coordinate initiatives and events that enhance the reputation of Business and Auxiliary Services among students. Staff Management: Supervise the department’s Graduate Assistant. Communications & Outreach: Collaborate with university departments to develop and distribute customer communications, including signage, email broadcasts, and newsletters. Licensing and Trademark Support: Assist in licensing and trademark activities, including artwork approvals, licensee management, marketing, and promotions for GW merchandise and the GW Campus Store. UPass Program Management:
Program Development & Process Improvement:
Vendor & Contract Management
Performs other related duties as assigned including providing cross team training and learning/performing backup tasks for finance team member when needed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. |
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| Minimum Qualifications: | Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience. |
| Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: | |
| Preferred Qualifications: |
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| Hiring Range | $51,455.52 - $70,708.76 |
| GW Staff Approach to Pay |
Healthcare Benefits
GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.
II. JOB DETAILS
| Campus Location: | Foggy Bottom, Washington, D.C. |
|---|---|
| College/School/Department: | EVP & CFO Administration |
| Family | Academic Affairs |
| Sub-Family | Program Administration |
| Stream | Individual Contributor |
| Level | Level 1 |
| Full-Time/Part-Time: | Full-Time |
| Hours Per Week: | 40 |
| Work Schedule: | Mon- Fri: 9AM-5PM |
| Will this job require the employee to work on site? | Yes |
| Employee Onsite Status | Hybrid |
| Telework: | Yes |
| Required Background Check: | Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search |
| Special Instructions to Applicants: | Employer will not sponsor for employment Visa status |
| Internal Applicants Only? | No |
| Posting Number: | S013683 |
| Job Open Date: | 04/24/2025 |
| Job Close Date: | 05/18/2025 |
| If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until: | |
| Background Screening | Successful Completion of a Background Screening will be required as a condition of hire. |
| EEO Statement: | The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law. |
This job is no longer accepting applications
See open jobs at The George Washington University.See open jobs similar to "Business Services Associate" Advanced Energy Group, LLC.