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Assistant Director, Recruitment and Admissions

The George Washington University

The George Washington University

Washington, DC, USA
Posted on Friday, August 30, 2024
I. JOB OVERVIEW
Job Description Summary:
To spark new thinking, just add friction. Your unique perspective and experiences can make you successful in your career.

At the George Washington University’s College of Professional Studies, you’ll collaborate with a diverse group of experts from across disciplines and backgrounds, who will challenge you to rethink assumptions, test your ideas, and look at ways to make the greatest impact. Here, you’ll learn how to use your skills to make an impact that ripples outward through industries and communities, elevating your career trajectory and connecting you to corners of the world you never thought possible.

CPS seeks an outstanding and forward thinking individual to be the Assistant Director, Recruitment and Admissions Operations. The ideal candidate will have solid experience using CRM systems admissions and recruitment practices, excellent communication and collaboration skills, and a proactive approach to problem-solving and continuous improvement.

Reporting to the Director, Recruitment and Admissions, the Assistant Director will be a collaborative partner with a high premium on customer service who will collaborate on the development, implementation, and evaluation of recruitment strategies, policies, and procedures. The Assistant Director will be an integral member of a team of professional recruiters. The team uses recruitment data and experience to provide important insights and recommendations for achieving the annual enrollment goals.

The core role of the Assistant Director is to execute strategic recruitment initiatives by analyzing recruitment data, and to provide support in the management and maintenance of the Customer Relationship Management (CRM) system. The Assistant Director will support the recruitment, admissions, and marketing teams by ensuring the CRM is effectively utilized for lead generation and new student enrollment.

Responsibilities include assistance on system updates and enhancements, monitoring CRM performance, and producing regular reports to inform lead generation. This role involves assisting with the integration of the CRM system with other software to ensure seamless data flow and compatibility. This role involves supporting the implementation of CRM strategies to enhance prospect/lead engagement and streamline data management, as well as providing training and support.

Specific responsibilities include:
  • Train colleagues on the CRM system and provide ongoing support and guidance.
  • Create and maintain documentation for CRM processes.
  • Conduct regular data cleansing to ensure the system is free of duplicate and obsolete data.
  • Generate reports to aid management in decision-making and projection modeling.
  • Work with colleagues to ensure the CRM operates effectively.
  • Design and implement workflows, managing CRM-related projects.
  • Monitor system performance, troubleshoot minor issues, and liaise with IT and vendors when necessary.
  • Coordinate information sessions and visits for prospective students as assigned.
  • Perform other duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

This is a hybrid position with some days remote and some days in the office. The primary office location is in Alexandria, VA with occasional meetings on the main campus in Washington, DC. Some travel required for recruitment events. Reliable transportation is required. Certain weekends and evenings may be required for recruitment activities.

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:
  • Demonstrate foundational knowledge of CRM in admissions and recruitment practices is preferred.
  • Demonstrate excellent oral and written communication skills.
  • Ability to take a wide-range approach to problem-solving and decision-making through objective analysis, critical thinking, and planning.
  • Experience working with CRMs and academic databases such as TargetX, Slate, and Banner are highly desired.
  • Ability to develop and provide reports that impact planning and strategic formation are ideal.
Hiring Range $45,925.13 - $75,829.87
GW Staff Approach to Pay

How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS
Campus Location: Alexandria, Virginia
College/School/Department: College of Professional Studies (CPS)
Family Enrollment Services
Sub-Family Admissions
Stream Individual Contributor
Level Level 2
Full-Time/Part-Time: Full-Time
Hours Per Week: 40
Work Schedule: Monday - Friday 8:30 a.m. - 5:30 p.m., with some evenings and weekends
Will this job require the employee to work on site? Yes
Employee Onsite Status Hybrid
Telework: Yes
Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:
Employer will not sponsor for employment Visa status
Internal Applicants Only? No
Posting Number: S013266
Job Open Date: 08/29/2024
Job Close Date:
If temporary, grant funded or limited term appointment, position funded until:
Background Screening Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.