Mgr Service Delivery Management
Regeneron
This job is no longer accepting applications
See open jobs at Regeneron.See open jobs similar to "Mgr Service Delivery Management" Advanced Energy Group, LLC.Provide Service Delivery Management support for Patch process development, enhancements and reporting, and Cyber Immune risk mitigation (TVM phase 2 activities) deliverables for GEO-IT Services. Below are the focus areas to improve patch compliance and eliminate identified cyber immune gaps.
- Patch compliance and operational oversight. Driving TSM compliance on server patch deployment. Manual reboot of servers when necessary.
- Timely delivery of monthly patch metrics as data is required to be collected and analyzed from multiple sources (endpoint, on-prem and cloud server teams), IOPS and R&pD-IT.
- Continuous improvement and evolution of the enterprise Patch Management SOP. Inclusion of IOPS GxP (non-automation) monthly OS patching
- Inclusion of all operating systems patching is being incorporated into the monthly patch process. Identification of EOL operating systems and coordination with operations teams to ensure that extended agreements are in place or proper Risk Issues submitted for review with appropriate exception approvals
- Windows
- Linux
- Identification and management of non-supported operating systems (e.g., Ubuntu) – work with Infosec on providing guidance on how best to manage these non-standard operating systems.
- Why the business is using these non-standard operating systems.
- How to manage the operating systems that are currently being used – inclusion into the monthly patch SOP and how do we support operationally.
- Inclusion of all operating systems patching is being incorporated into the monthly patch process. Identification of EOL operating systems and coordination with operations teams to ensure that extended agreements are in place or proper Risk Issues submitted for review with appropriate exception approvals
- Ongoing data integrity management ensuring that critical CMDB categories are maintained by the Business Unit TSM’s to support operational patching: Patch Category, GxP status, accurate TSM identification, BU, Deploy/Reboot, etc. are accurate and align with patching SOP.
- Maintaining the server patching automation (RPA BOT continuous improvements) to incorporate data feeds from newly implemented tools. As new tools are introduced, Data feeds need to be maintained to ensure the RPA BOT remains operational for use by the business (maintaining a level of Self-help for the Business Unit TSM’s)
- Drive alignment on patch management processes encompassing on-prem and cloud environments to cover windows and Linux operating systems.
- Operational data analysis SME: Support Cyber Immune data collection related to Elevated privileged account management and password reset initiatives.
- Additional data analysis as required.
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Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.
For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.
Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.
Salary Range (annually)
This job is no longer accepting applications
See open jobs at Regeneron.See open jobs similar to "Mgr Service Delivery Management" Advanced Energy Group, LLC.