Manager, Web, Brand & CX Liaison
Novartis
Summary
#LI-Hybrid
Relocation Support: This role is based in Dublin, Ireland. Novartis is unable to offer relocation support: please only apply if accessible.
Step into a role where digital innovation meets purpose. As the Manager, Web, Brand & CX Liaison, you’ll be at the heart of transforming how patients and healthcare professionals experience Novartis brands online. You’ll drive operational excellence across a dynamic portfolio of over 50 commercial websites, ensuring seamless collaboration between cross-functional teams and aligning product strategies with business goals. This is your opportunity to shape the future of pharma brand engagement in the US — where creativity, data, and customer-centricity converge.
About the Role
Key Responsibilities:
- Support the development of web product vision, roadmap, and strategy aligned with Novartis priorities
- Drive adoption of new features through customer journey insights and strategic enablement
- Manage day-to-day operations, sprint accountability, and compliance workflows
- Enhance agile practices and ensure team adherence in collaboration with agile coach
- Analyze product data to inform decisions and optimize performance
- Coordinate cross-functional efforts across marketing, governance, and development teams
- Identify and implement process improvements across the product lifecycle
Essential Requirements:
- University degree required; advanced degree in science or business is a plus
- Minimum 2 years’ experience in healthcare, consulting, or pharma with global exposure
- Strong communication skills and ability to engage with senior stakeholders
- Proven leadership in cross-functional, multicultural, and matrixed environments
- Expertise in content management systems and marketing technologies
- High adaptability, curiosity, and familiarity with agile or product methodologies.
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Benefits and rewards:
Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.