To support the development of People Services & Solutions (HR) processes, principles, and guidelines for a client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

Major accountabilities:

• Provide 2nd level support for Workday, SHAPEiN, and HR Core modules P32 and Q32 in SAP, ensuring the timely resolution of user issues and maintaining system integrity.
• Troubleshooting and issue resolution: Identify, analyze, and resolve technical issues in software applications, working closely with development teams to address bugs, errors, and defects.
• User support: Provide technical assistance to end-users, answering queries, guiding them through troubleshooting steps, and offering training on application features and functionalities.
• Monitor application performance: Regularly check application performance to proactively identify potential issues before they affect users.
• Documentation: Create and maintain documentation related to application configurations, troubleshooting steps, user guides, and system processes.
• Collaboration with development teams: Communicate user feedback, report bugs, suggest improvements, and assist in testing new features or enhancements.
• Enhancement requests: Manage, clarify, and prioritize enhancement requests to ensure changes meet user requirements and improve system functionality.
• System access management and interface management: Approve and manage system access roles and permissions for proper security and functionality; resolve interface issues and manage system integration between different platforms.

Position Requirements:

• Bachelor’s Degree
• At least 2 years of Experience in SAP P32 (HR module) or Workday Data changes or both.
• Skilled in collaborating with diverse teams and functions globally.
• Ability to navigate ambiguity with ease.
• Demonstrates proactiveness and resourcefulness. Quick to grasp new concepts.
• Shows creativity in resolving issues

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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