We are seeking an External Workforce Management (EWM) Process Specialist to provide process and system support for External Workforce

• Provide support and guidance on External Workforce process and policy

• Periodic checks against defined procedures.

• Monitoring and identification of issues or non-compliance cases

• Act as escalation point for system and process issues from Level 0 (MSP’s) for SAP Fieldglass

• Provides Support for defects, standard changes, change request for Fieldglass

• Escalates to L2 support for Fieldglass scope

• Reporting and analytics

• Maintain knowledge libraries and develop and maintain training materials

• Acts as Level 1 support for countries without L1

Key Requirements:

• Bachelor’s degree required or equivalent working experience; diploma/certificate in HR/other related field is preferred

• Performance in accordance with defined KPIs and other defined metrics

Operations Management and Execution.

• Experience with working or supporting SAP Fieldglass

• Ability to extract and interpret data from internal and external data sources.

• Professional level of English both written and spoken

You’ll receive:

Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 17,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card, Employee Share Purchase Plan. Find out more about Novartis Business Services: https://www.novartis.cz/

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in any order to receive more detailed information about essential functions of a position, please send an e-mail to inclusion.switzerland@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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