To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

Key Responsibilities:

• Support the team in the operational conversion of P&O strategic objectives.

• Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training

• Support the identification and planning of services P&O Services will provide.

• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts

• Perform user administration tasks (e.g. access management).

• Track service requests and troubleshoots – analyze error messages and questions

• Support periodic cost and efficiency analyses to support productivity objectives

• Support personnel cost budgeting process and control.

• Support evaluation of the services / processes / continuous improvement in scope.

Key Requirements:

• Minimum 2 years’ experience in HR Services (or similar service providing organizations)

• 1+ years’ experience with SAP, Workday, Success Factors or other Workforce Systems

• Experience with ticketing management systems

• Work experience in virtual/remote teams is a plus

• Proficiency in use of Microsoft Office; advanced Excel skills is an advance

• Professional level of German & English, both written and spoken

You’ll receive:

Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 17,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card, Employee Share Purchase Plan. Find out more about Novartis Business Services: https://www.novartis.cz/

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in any order to receive more detailed information about essential functions of a position, please send an e-mail to inclusion.switzerland@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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