Senior Lead, Cx Content Creation
Novartis
Summary
About the Role
Major accountabilities:
- Analyzes trends and develops impactful and actionable customer market insights.
- Support Brand teams in creation of service needs to define an Integrated insights and analytics plan.
- Provide leadership in the establishment of a high performing team of Scientific Events Leads, Managers and Coordinators.
- Lead the development and implementation of standards to support quality and compliance.
- Aligning on work required to support Scientific Events activities at a global, Regional and local level where required.
- Lead teams to define deliverables and monitor time management
Key performance indicators:
- Execution of insights & analytics services and related Strategic projects -Performance on productivity and competitiveness, measured against goals & benchmarks .
Minimum Requirements:
Work Experience:
- Cross Cultural Experience.
- Operations Management and Execution.
- People Leadership.
- Process management.
- Proven Ability to Develop trust-based relationships with key regional.
- Project Management.
- stakeholders.
Skills:
- Agility.
- Cross-Functional Collaboration.
- Customer Engagement.
- Customer Experience.
- Customer Insights.
- Data Analytics.
- Data Strategy.
- Digital Marketing.
- Marketing Strategy.
- Media Campaigns.
- Product Marketing.
- Project Management.
- Stakeholder Engagement.
- Stakeholder Management.
Languages :
- English.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.