Senior Patient Navigator - Schedule 1 (8am-5pm EST) Multiple Positions
Novartis
This job is no longer accepting applications
See open jobs at Novartis.See open jobs similar to "Senior Patient Navigator - Schedule 1 (8am-5pm EST) Multiple Positions" Advanced Energy Group, LLC.United States
Posted 6+ months ago
Your Responsibilities:
By 2023, Novartis Patient Support (NPS) is projected to support over 1.4 Million patients and impact nearly $4B of Novartis’s US Pharma revenue. NPS provides mission critical support to Novartis brands by helping patients prescribed Novartis products with assistance to address any access challenges and get on medications needed to improve their health.
We have an incredible opportunity to formulate exciting new partnerships to deliver transformative patient services as we continue to build out our Patient Support Center (PSC). The NPS team is uniquely positioned to help support our goal of providing appropriate medications to twice as many patients twice as fast.
The PSC Team will support oncology franchises by providing omni-channel customer support and patient access. By leveraging workforce management, technology, and through staff retention and engagement, it will ensure strong appropriate alignment with NPS goals. The team is committed to helping customers by improving delivery of medication access information.
• If you are customer obsessed.
• If you are energized by leading teams of people through change.
• If you are motivated by measured outcomes.
You should consider joining the Novartis Patient Support Center.
JOB DESCRIPTION:
The Oncology Patient Navigator is to be the primary face of the patient services program for healthcare providers and patients. From Intake to Outcome, Oncology Patient Navigators are dedicated to supporting healthcare providers and patients throughout the treatment journey by providing ongoing disease state and product education, case management, and adherence support to help limit barriers that may hinder appropriate patient outcomes.
POSITION SUMMARY:
This role will support multiple oncology products from the breast cancer and hematology/oncology franchises. Under the general supervision of the Novartis Patient Support Center Team Manager, the Patient Navigator is responsible for customer service, disease/product/testing education, adherence support, outreach, and case management. The Patient Navigator interacts with patients via multiple channels (e.g., phone, email, SMS text, mail) to educate, motivate, and empower them.
Our goal is to support each patient’s treatment journey needs which may vary by product. The Patient Navigator will handle inbound and outbound calls to/from existing patients, new patients and the hub as well as respond to all patient and customer/provider account inquiries. The Patient Navigator delivers patient program information and conducts only virtual (telephonic/video) visits with patients. The Patient Navigator will work interactively with internal teams, patients, caregivers, healthcare providers, and pharmacies. The Patient Navigator team will also support various access and patient assistance functions.
This position does not involve the practice of nursing, provide clinical advice or counseling for the patient.
PRIMARY DUTIES AND RESPONSIBILITIES:
• Overall patient case management; coordination and management of patients, from enrollment to graduation via telephonic support
• Understands the psychosocial impacts associated with a cancer diagnosis to navigate the patient from diagnosis through access to therapy, including the communication of benefit investigation results and financial responsibilities
• Educates on support resources and information relating to Novartis Oncology therapies as prescribed by an HCP, including access offerings, disease state and relevant dosing/administration, treatment reminders within the established guidelines of approved call cadence guides and work instructions.
• Provides support to physician office staff and patients on how to complete and submit all necessary program applications in a timely manner
• Provides payer education, reimbursement information, resources and support to providers and/or patients to support access to therapy
• Confirm patient eligibility according to approved work instruction within the CRM platform.
• Provides exceptional customer service to internal and external customers; responds and resolves customer requests in a timely and accurate manner; escalates complaints accordingly
• Maintain accurate and thorough documentation of all patient interactions, including adverse event reporting as required by corporate guidelines within the electronic CRM platform.
• Required to adhere to compliance guidelines as required by Novartis Pharmaceuticals and the Novartis Patient Navigator Program including Up4Growth, approved call guides and scripts, and HIPAA guidelines
• Participate in ongoing training with Patient Navigator team on new and/or updated Program information, i.e. work instructions, call guides, disease area, product specific content, Patient Navigator overall role and responsibilities as well as brand, call cadences, and compliance training
• Exhibit collaborative behaviors with external vendor teams to ensure seamless program/platform operations, enhance operational efficiencies, and ensure that all materials and activities are executed in full alignment with PSC and Patient Navigator standards with vendor partners
• Exhibit collaborative behaviors with cross functional teams (Patient Services, Brand(s), Patient Safety, Legal, Compliance and Privacy) to ensure seamless program operations, enhanced operational efficiencies and reporting
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
TRAVEL:
o Proximity and ability to commute to work onsite in East Hanover, NJ minimally 1 week per month and for occasional meetings or events
Novartis Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between $130,400 and $195,600/year; however, while salary ranges are effective from 1/1/23 through 12/31/23, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
By 2023, Novartis Patient Support (NPS) is projected to support over 1.4 Million patients and impact nearly $4B of Novartis’s US Pharma revenue. NPS provides mission critical support to Novartis brands by helping patients prescribed Novartis products with assistance to address any access challenges and get on medications needed to improve their health.
We have an incredible opportunity to formulate exciting new partnerships to deliver transformative patient services as we continue to build out our Patient Support Center (PSC). The NPS team is uniquely positioned to help support our goal of providing appropriate medications to twice as many patients twice as fast.
The PSC Team will support oncology franchises by providing omni-channel customer support and patient access. By leveraging workforce management, technology, and through staff retention and engagement, it will ensure strong appropriate alignment with NPS goals. The team is committed to helping customers by improving delivery of medication access information.
• If you are customer obsessed.
• If you are energized by leading teams of people through change.
• If you are motivated by measured outcomes.
You should consider joining the Novartis Patient Support Center.
JOB DESCRIPTION:
The Oncology Patient Navigator is to be the primary face of the patient services program for healthcare providers and patients. From Intake to Outcome, Oncology Patient Navigators are dedicated to supporting healthcare providers and patients throughout the treatment journey by providing ongoing disease state and product education, case management, and adherence support to help limit barriers that may hinder appropriate patient outcomes.
POSITION SUMMARY:
This role will support multiple oncology products from the breast cancer and hematology/oncology franchises. Under the general supervision of the Novartis Patient Support Center Team Manager, the Patient Navigator is responsible for customer service, disease/product/testing education, adherence support, outreach, and case management. The Patient Navigator interacts with patients via multiple channels (e.g., phone, email, SMS text, mail) to educate, motivate, and empower them.
Our goal is to support each patient’s treatment journey needs which may vary by product. The Patient Navigator will handle inbound and outbound calls to/from existing patients, new patients and the hub as well as respond to all patient and customer/provider account inquiries. The Patient Navigator delivers patient program information and conducts only virtual (telephonic/video) visits with patients. The Patient Navigator will work interactively with internal teams, patients, caregivers, healthcare providers, and pharmacies. The Patient Navigator team will also support various access and patient assistance functions.
This position does not involve the practice of nursing, provide clinical advice or counseling for the patient.
PRIMARY DUTIES AND RESPONSIBILITIES:
• Overall patient case management; coordination and management of patients, from enrollment to graduation via telephonic support
• Understands the psychosocial impacts associated with a cancer diagnosis to navigate the patient from diagnosis through access to therapy, including the communication of benefit investigation results and financial responsibilities
• Educates on support resources and information relating to Novartis Oncology therapies as prescribed by an HCP, including access offerings, disease state and relevant dosing/administration, treatment reminders within the established guidelines of approved call cadence guides and work instructions.
• Provides support to physician office staff and patients on how to complete and submit all necessary program applications in a timely manner
• Provides payer education, reimbursement information, resources and support to providers and/or patients to support access to therapy
• Confirm patient eligibility according to approved work instruction within the CRM platform.
• Provides exceptional customer service to internal and external customers; responds and resolves customer requests in a timely and accurate manner; escalates complaints accordingly
• Maintain accurate and thorough documentation of all patient interactions, including adverse event reporting as required by corporate guidelines within the electronic CRM platform.
• Required to adhere to compliance guidelines as required by Novartis Pharmaceuticals and the Novartis Patient Navigator Program including Up4Growth, approved call guides and scripts, and HIPAA guidelines
• Participate in ongoing training with Patient Navigator team on new and/or updated Program information, i.e. work instructions, call guides, disease area, product specific content, Patient Navigator overall role and responsibilities as well as brand, call cadences, and compliance training
• Exhibit collaborative behaviors with external vendor teams to ensure seamless program/platform operations, enhance operational efficiencies, and ensure that all materials and activities are executed in full alignment with PSC and Patient Navigator standards with vendor partners
• Exhibit collaborative behaviors with cross functional teams (Patient Services, Brand(s), Patient Safety, Legal, Compliance and Privacy) to ensure seamless program operations, enhanced operational efficiencies and reporting
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
TRAVEL:
o Proximity and ability to commute to work onsite in East Hanover, NJ minimally 1 week per month and for occasional meetings or events
Novartis Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between $130,400 and $195,600/year; however, while salary ranges are effective from 1/1/23 through 12/31/23, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
This job is no longer accepting applications
See open jobs at Novartis.See open jobs similar to "Senior Patient Navigator - Schedule 1 (8am-5pm EST) Multiple Positions" Advanced Energy Group, LLC.