Digital Operations Manager

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Digital Operations Manager.

This role will oversee the project management operations (PMO) for content production across digital and web platforms. Reporting to the MarTech Project Lead (Senior Manager), this role is critical in ensuring the efficient coordination and execution of digital projects, managing external freelancers and vendors, upholding high standards of quality, and timely delivery of content.

Job Responsibilities:

Project Management Oversight

• Develop and implement project management processes and systems to streamline operations and enhance productivity
• Oversee PMO for content production across digital and web platforms, leveraging institutional project management software to traffic and track progress of content development
• Monitor project timelines and milestones, adjusting schedules and resources as necessary to meet deadlines

Vendor and Freelancer Management

• Manage relationships with freelancers, vendors, and other external partners involved in digital content production
• Coordinate and oversee external web teams, ensuring that deliverables are received on time and meet the organizations expectations and contractual obligations
• Maintain budget documentation and track monthly expenses
• Track invoices and SOWs to ensure budget documentation is accurate and up to date

Quality Assurance

• Implement quality control measures to ensure that digital content has been trafficked through necessary approvals, QC and QA so that it is of high quality and free from errors
• Manage processes to ensure efficient workflows, address and resolve any issues (i.e content quality and approvals), working closely with content creators, key stakeholders and technical teams to make necessary adjustments

Collaboration and Communication

• Facilitate communication between internal (within and outside the department) and external teams and contributors to ensure clarity of project requirements and alignment of goals
• Regularly update stakeholders on project status, challenges, and achievements through reports and presentations
• Collaborate with marketing, content, and technical teams to ensure a comprehensive yet efficient approach to digital content production
• Work closely with the Sr. Manager to delegate and oversee the completion of operational tasks, ensuring smooth execution and adherence to project timelines
• Skilled in leading project meetings to align agendas, ensure clear communication, identify key issues, facilitate decisions, and summarize actionable items post-meeting.
• Ability to assess and identify issues that need escalation based on impact and urgency, foresee potential roadblocks to prevent critical problems, and follow up to ensure timely resolution and feedback.

Performance Monitoring and Improvement

• Identify areas for improvement in digital processes and implement changes to enhance efficiency and output quality
• Monitor performance of digital operations and stay updated with the latest trends in digital operations and project management to continuously refine and advance operational strategies

Minimum Qualifications:

• 5 years of relevant experience in digital project management, operations management, or a closely related field
• Bachelors degree in Business Administration, Digital Marketing, Project Management, or a related field
• Proficiency in project management software and tools, with a keen understanding of digital marketing platforms and analytics
• Experience managing external vendors and freelancers
• Excellent organizational skills and the ability to handle multiple projects simultaneously
• Strong organizational and leadership skills, with the ability to manage multiple projects and teams simultaneously
• Excellent communication and interpersonal skills, capable of negotiating and managing relationships with external partners

Preferred Qualifications:

• Experience with project management software
  Experience with web and social content creation process
  Experience in the healthcare industry

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $81,325.15 – $110,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here