NY HELPNo

AgencyParks, Recreation & Historic Preservation, Office of

TitleParks and Recreation Aide 4 (Regional IT Support Aide) - Taconic Region

Occupational CategorySkilled Craft, Apprenticeship, Maintenance

Salary GradeNS

Bargaining UnitOSU - Operational Services Unit (CSEA)

Salary RangeFrom $18.49 to $18.49 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Labor Class

Travel Percentage 0%

Workweek Other (see below)

"Other" Explanation Seasonal, Full Time, Variable (Must be available to work evenings, weekends, and holidays based on operational needs and emergencies.)

Hours Per Week 40

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Dutchess

Street Address Taconic Regional Headquarters

9 Old Post Road

City Staatsburg

StateNY

Zip Code12580

Duties Description Under the direction of the Assistant Regional Director for NYS OPRHP – Taconic Region, the incumbent’s duties will include but are not limited to the following:

• Perform a variety of troubleshooting tasks on regional computers and informational technical systems (printers, scanners, copiers, cell phones, tablets, laptops etc.).
• Assist the Regional Office with onboarding and off boarding users into the ITS portal.
• Assist regional Parks users with logon to system as onboarded, activating RSA tokens, establishing printer and peripheral connection, and mapping drives as needed.
• Setting up new users with their computer workstations, including desk and/or cell phones and any other needed peripheral.
• Help users to navigate the NYS ITS web portal and ticketing system while being able to prioritize user needs.
• Responding to requests for assistance with failing IT equipment and travel throughout the region as needed.
• Troubleshoot and advise others with confidence and professionalism.
• Participate in and complete training programs as instructed.
• Other duties as assigned.

Minimum Qualifications MINIMUM QUALIFICATIONS:
There are no minimum qualifications per Civil Service.

PREFERRED QUALIFICATIONS:
• High School diploma or equivalent; OR A.S. college degree in Computer Science (or working toward hat degree) preferred; OR 1-year in a Computer Repair program at a technical school or working toward the Comp TIA A+ certification examination.
• Ability to perform medium to heavy physical labor tasks.
• Reads and understands written instructions and material.
• Communicate effectively with other staff and park patrons in a responsible and courteous manner under stressful conditions.

Additional Comments OPERATIONAL NEEDS:
• Must be available to work nights, weekends, and holidays based on operational needs and emergencies.
• Must possess and maintain a valid US Driver’s License as a term and condition of appointment.

BENEFITS:

There are various benefits that a seasonal employee is entitled to, based on their time worked with the agency:

• New York State Retirement Plan Membership Eligibility
• Health Insurance and Vacation/Sick/Personal Time Off eligibility after a period of service.
• Tuition Assistance Programs

Learn more about our benefits for seasonal state employees, visit: https://parks.ny.gov/employment/benefits.aspx

Some positions may require additional credentials or a background check to verify your identity.

Name Jeanne Rock

Telephone (845) 889-3871

Fax

Email Address taconic.employment@parks.ny.gov

Address

Street Taconic Regional Headquarters

9 Old Post Road

City Staatsburg

State NY

Zip Code 12580

Notes on ApplyingIt is the responsibility of applicants to accurately describe their experience and demonstrate that they meet the minimum qualifications and agency operating needs.

If you feel you meet the minimum qualifications and the agency operating needs and are interested in being considered for this position, you can obtain an Employment Application from your local park office, your region’s administrative headquarters, or download an application from the NYS Office of Parks, Recreation and Historic Preservation website at https://parks.ny.gov/documents/employment/FillableUpdatedParksEmployeeApplicationS1000Part1Taconic.pdf.

Please forward your application and resume, if available, to taconic.employment@parks.ny.gov with the subject line “Park & Recreation Aide 4 (Regional IT Support Aide).”

If you have any questions concerning the position, please contact us via email at the same address or contact Jeanne Rock at (845) 889-3871. All qualified persons are invited and encouraged to apply.