NY HELPYes

AgencyAttorney General, Office of the

TitleInformation Technology Specialist 3 (NY HELPS)

Occupational CategoryI.T. Engineering, Sciences

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $84156 to $106454 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County New York

Street Address 28 Liberty Street, 16th Floor

City New York

StateNY

Zip Code10005

Duties Description Under the direction of an Information Technology Specialist 4, SG25, the Information Technology Specialist 3, SG23, will be a member of the Mobile Device Support team in the IT Client Services section, which is responsible for customer support, desktop and software support, asset inventory tracking and participating in enterprise-wide software and hardware initiatives.

Duties:
• Lead the Mobile Device Support team to provide full lifecycle management and break/fix issue support for all IT managed mobile devices.
• Provide timely second-level hardware and software assistance for mobile device users across the state.
• Manage the configuration, activation and support of cell phones, tablets and mobile hotspots.
• Coordinate work with the O365 team to manage the back-end administration of deployed mobile devices in Intune, including application and security policy management, passcode resets, lost device management, device activation and retirement.
• Work directly with the cellular service carrier vendor to review and manage active and inactive lines, international travel requests and other account management activities.
• Participate in the rollout of agency-wide hardware/software deployment initiatives.
• Maintain tickets in the Service Center ticket tracking database. Follow up with users in a timely manner and update calls with actions and resolutions as necessary.
• Assist with asset inventory tracking, including reviewing Warehouse stock and updating asset database information.
• Conduct devices testing and troubleshooting as needed.
• Develop and update technical user guides and IT documentation.
• Other duties as assigned.

Additional Position Information:
Travel to OAG regional offices in NYC and downstate may be required at times.

Minimum Qualifications Competitive Minimum Qualifications:
You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 52.6, 70.1, or 70.4 of the Civil Service Law.

Transfers:
For 52.6, 70.1 and 70.4 transfer to an Information Technology Specialist 3, salary grade (SG)-23, you must have one year of permanent competitive service in an approved title for transfer allocated to an SG-21 or above.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two Salary grades or one M-grade.

This title is part of the NY HELPS Program* provided agencies have exhausted promotional lists. No exam will be required for placement under the NY HELPS program.

Non-Competitive Qualifications for appointment under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) program: For appointment to an Information Technology Specialist 3 (SG-23), you must have:
1. Five years of professional experience in the following computer related areas: network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.

OR

2. A bachelor's degree in any field including or supplemented by 15 semester credit hours in computer science and two years of experience; or a bachelor's or higher-level degree in any field and three years of experience; or an associate degree with 15 semester credit hours in a computer science field and four years of experience.

Preferred Qualifications:
• Strong interpersonal, written and oral communication skills.
• Ability to work with minimal supervision.
• 3 or more years of mobile device support experience.
• Familiarity with the iOS operating system.
• Experience working with end user hardware, particularly mobile devices.
• Experience working with 3rd party vendors.
• Exceptional customer service experience.
• Strong organizational skills and attention to detail.
• Experience installing, testing and troubleshooting computer and mobile device hardware and software.

Additional Comments Positions located in New York City include an additional $3,400 per year in downstate adjustment location pay.

Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules.

Candidates from diverse backgrounds are encouraged to apply. The OAG is an equal opportunity employer and is committed to workplace diversity.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources Management Bureau

Telephone 518-776-2500

Fax

Email Address hr.recruitment@ag.ny.gov

Address

Street Office of the Attorney General, Human Resources Managment Bureau

The Capitol

City Albany

State NY

Zip Code 12224

Notes on ApplyingPlease send your cover letter and resume that includes a statement on how you meet the minimum qualifications for the position to HR.Recruitment@ag.ny.gov. Please include Vacancy ID # 183498 for prompt routing and review.

For more information about the OAG, please visit our website: www.ag.ny.gov.