NY HELPNo

AgencyPeople With Developmental Disabilities, Office for

TitleProgram Operations Specialist 2

Occupational CategoryHealth Care, Human/Social Services

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $84156 to $106454 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 30%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 44 Holland Avenue

City Albany

StateNY

Zip Code12229

Minimum Qualifications Candidates must be reachable for appointment on Current Civil Service Eligible List for this title.

OR
Transfer: Candidates must have one year of permanent competitive or 55-b/c status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

OR
Reassignment: Current Office for People with Developmental Disabilities employees with one year of permanent, contingent permanent, or 55 B/C service as a Program Operations Specialist 2. If you have less than one year, you must be currently reachable on the eligible list.

OR
Provisional: In the event that there is not a valid eligible list for this title in this location, candidates who meet the following promotion qualifications may be qualified for a provisional appointment. To qualify, candidates must have one year of permanent competitive or 55-b/55-c service as either a Program Operations Specialist 1, or Developmental Disabilities Program Specialist 1, Mental Hygiene Program Evaluation Specialist 2, Resources and Reimbursement Program Development Specialist 1, Standards Compliance Analyst 1, Standards Compliance Analyst 1 (Developmental Disabilities), or Utilization Review Coordinator.
If you are appointed provisionally, you must take the next scheduled Civil Service examination for this title, and your score must be reachable on the resulting eligible list before you can be permanently appointed. If you do not pass the examination or achieve a reachable score, you may not be retained.

Duties Description The New York State Office for People With Developmental Disabilities (OPWDD) operates six Developmental Disabilities State Operations Offices (DDSOO) throughout the state. Each DDSOO is responsible for the direct provision of state-operated, person-centered services, supports and advocacy for individuals with developmental disabilities. As a member of the Division of State Operations (DSO) and under the supervision of the Director of State Operations Bureau of Planning and Quality Improvement, the Program Operations Specialist 2 (POS2) will be responsible for serving as project manager for several priority initiatives and will serve as a primary point of contact for tracking and coordinating multidisciplinary workgroups through the development of policies that will have a statewide impact. The POS2 will also support quality assurance efforts to ensure compliance with DSO policies.

Responsibilities of the POS2 may include but are not limited to, the following:
·Collect, review, and analyze quantitative data related to state operated programs and service documentation and make recommendations to Leadership regarding areas where improvement and/or vulnerability are noted.
·Develop and maintain priority reports and provide updates, recommendations, and analyses to state operations leadership
·Assist in the development and modification of survey instruments and data collection systems; establish tracking and reporting systems that identify facility practices, issues, and implementation of corrective actions
·Develop, update, and maintain program protocols, policies, and procedures for state operations' (e.g., overtime, fit testing data)
·Maintain knowledge of Medicaid Compliance standards, Medicaid service documentation and billing requirements
·Serve as a subject matter expert for service delivery documentation and utilization of the Electronic Health Record and other OPWDD-established systems

·Guide the DDSOOs' efforts with establishing and managing core service delivery, operational, and business records
·Coordinate efforts of subject matter experts across DDSOOs to develop solutions that will address programmatic issues; provide on-site technical support when necessary
·Provide technical assistance and guidance to DDSOO designees to ensure compliance with policies and procedures
·Serve as a primary point of contact for field operations with regards to development of policies and standard operating procedures (SOPs)
·Traveling to certified sites to conduct surveys, which may include but not be limited to interviews of employees and individuals receiving services, collecting and reviewing service documentation, providing technical support to employees with resolving any issues identified, and reporting to State Operations Leadership findings and recommendations that result from site visits
·Develop and implement trainings that align operations with the Division of State Operations' implemented policies
·Other duties as assigned


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Additional Comments • The Office for People With Developmental Disabilities (OPWDD) and it's Division of State Operations is committed to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas and talent that our employees bring to their work. This speaks to our culture, and is a key part of our successes. As we continuously recruit people for our team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.
• Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume/cover letter.
• In order to be eligible for appointment and to maintain employment, you cannot be listed as an excluded individual or entity on any of the Federal and/or State Medicaid and Medicare exclusion lists (or excluded from any other Federal or Federally assisted program). If you are appointed and subsequently listed as an excluded individual or entity on any of these lists (or excluded from any other Federal or Federally assisted program), you may be terminated from your employment.
• OPWDD is an Equal Opportunity/Affirmative Action Employer.
• If an employee or job applicant believes that they need a reasonable accommodation, they should contact the Reasonable Accommodation Unit at (518) 486-7222 or email accommodationrequests@opwdd.ny.gov to obtain information and RA forms.

Some positions may require additional credentials or a background check to verify your identity.

Name Samantha Filkins

Telephone 518-473-4785

Fax 518-474-9902

Email Address MainOffice.Careers@opwdd.ny.gov

Address

Street 44 Holland Avenue

City Albany

State NY

Zip Code 12229

Notes on ApplyingPlease submit a cover letter and resume as an attached PDF or Word document by 12/24/24. Please reference the EOA #2024-312 in all correspondence.