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National Grid is hiring a Lead Representative, Community and Customer Management based in Syracuse, NY.
This is a Hybrid Role - Must live within a commutable distance.

Job Purpose

The Commercial Services Account Management team manage the community of transmission customers that connect to or operate within our networks in New York. The Lea Account Manager role includes management of a portfolio of wholesale customers in New York.

This includes the ownership of the day-to-day relationship with our customers, contract management, and project management of transmission customer projects to ensure superior customer satisfaction, compliance with contracts and tariffs, and to enhance National Grid’s corporate reputation.

Key Accountabilities

• Manage and direct customer activities in order to deliver solutions to achieve superior customer satisfaction within assigned account portfolio.
• Administer new interconnection requests by participating in internal and external scoping meetings, negotiating study agreements, and documenting status of new and developing requests.]
• Ensure all interconnection requirements are appropriately assessed, designed, planned, resourced and scheduled in a timely and cost-effective manner to ensure best value for National Grid and the interconnecting customer.
• Research and respond to customer or internal requests related to contract provisions; including billing.
• Coordinate with Network Strategy, Project Management and Operations to communicate capital project and outage information to customers, to provide superior customer service and meet contractual obligations.
• Validate that National grid is meeting provisions contained within our contracts including scope, schedule, and budget items. Communicate internally and with customers on variations.
• Ensure data and status associated with customer and contract information is incorporated into Salesforce system for accurate reporting and account continuity.

• Responsible for maintaining main contract documents and relaying information to customers and stakeholders. Individual is required to process large amounts of information and write clear and concise project agreement documents that convey National Grid’s policy and the scope of the project.
• Maintain a relationship with all National Grid & Customers. Individual should expect to check in with all stakeholders.
• Input and manage data and structure reports to aid in the management of their account portfolio and for organizational reporting purposes.
• Lead meetings and track/report on status of active issues.
• Draft ad contribute to the negotiation of provisions within transmission contracts.
• Perform analysis and make a recommendation and gain buy-in.

Qualifications

• Bachelor’s degree in Business, Communications, Engineering or related field
• Minimum of 5 years with Customer or Contract Management. Strong background in Contract Management, Electric Utilities and/or Construction is a plus
• High level competencies in relationship management, communication, and conflict resolution
• Experience with negotiating and reporting
• Proven experience negotiating contracts is required.
• Strong Probability and decision-making skills; strong attention to detail and high level of accuracy
• Proficiency with Microsoft Office applications and Salesforce.
• Ability to work within a matrix environment and function as a team member to accomplish the\ department’s goals
• Legal background and knowledge of contracting terms & conditions, strongly preferred
• Must be comfortable speaking in front of both large and small groups. Contract Specialist may often lead meetings or be required to facilitate discussions with individual customers
• Project Management experience and be familiar with lifecycle of a project.

More Information

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