Position Summary

The Business Analyst is responsible for the analysis, configuration, management, and reporting for the MassDOT application portfolio. The Business Analyst is accountable for working with the business units, application development teams, and infrastructure teams to analyze existing systems and make recommendations for improvements or alternative solutions. This position focuses on supporting the application portfolio supported by the MassDOT Applications team

Initially this position will focus on supporting MassDOT Registry of Motor Vehicle’s Core Driver Licensing and Vehicle Registration system. The Business Analyst Co-op is responsible for the business requests analysis, prioritization and reporting for Atlas and other RMV systems. The Business Co-op is accountable for working with the business groups to collect and document requirements for new business ideas and initiatives, and make sure the platform is meeting their expectations. Identify gaps in features, review opportunities for business process simplification, document in SharePoint repository and provide reporting to Applications Manager. The Business Analyst Co-op will be in a supporting role as a liaison working alongside the IT Project Lead between the business and IT for RMV initiatives.

Duties and Responsibilities

• Work with various stakeholders, and application owners to solicit, review, analyze, define, and document overall business requirements.
• Analyze user system needs and issues and identify potential process improvements.
• Prepare specifications for custom reports and queries from vendors, end users, and IT leadership.
• Support Applications initiatives in the development of work plans, estimates, and timelines.
• Gather and document workflow, high-level and detailed gap analysis, and sometimes business and technical requirements by guiding stakeholders through their workflow processes.
• Manage system improvements in coordination with business, vendors, and application development teams.
• Ensure all support tickets are documented with status, customer communications and full description of the problem/resolution daily
• Ensure effective communications between the business, internal IT staff, and vendors.
• Facilitate the definition for future project scope, milestones, tasks, deliverables, and resource requirements.
• Lead initiatives to enhance application capabilities.
• Escalate issues that require executive attention.
• Maintain and manage current state and future state documentation, help build business requirements for projects – Short term and long term
• Develop use case scenarios for user acceptance testing process.
• Perform data analysis and provide reporting as requested

Preferred Qualifications

• Ability to define, manage and exceed customer expectations.
• Strong intellectual curiosity and capacity for professional growth
• Perform with a strong sense of urgency.
• Attention to detail with the ability to manage multiple priorities.
• High level of professionalism and focus on quality.
• Familiarity with Web and SAAS cloud applications and configuration
• Proficient with Microsoft Office with strong Word and Excel skills.
• Excellent written, verbal, and analytical skills.
• Ability to effectively communicate and build consensus across various project stakeholders including, IT management, business customers and other IT colleagues and team members.

Pre-Hire Process

Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.

About MassDOT

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) takes great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s inclusive culture and career opportunities can be found at mass.gov/massdot-careers.

MassDOT’s divisions include: Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.