About the Operational Services Division (OSD)

The Operational Services Division (OSD) is an oversight agency of the Commonwealth of Massachusetts within the Executive Office for Administration and Finance. OSD’s primary focus is to help our government buyers and business customers succeed in meeting their goals by providing outstanding customer service, competent advice and guidance, and high-quality products and services that exceed the expectations of those we serve.

Join our Dynamic Team

OSD's diverse team of 150+ professionals is transforming the way government operates. Our hybrid work environment fosters creativity and collaboration, allowing us to deliver cutting-edge solutions in strategic sourcing, print and mail, surplus property, and more. Join us and make a lasting impact.

Are you ready to be a key player in driving statewide contracts that serve public entities across Massachusetts? Be part of a dynamic, forward-thinking and innovative Strategic Sourcing team focused on delivering best value to our customers. As a Strategic Sourcing Services Coordinator, you'll be at the heart of our Strategic Sourcing Unit, supporting the development and management of multi-million-dollar contracts. You will proactively take initiative and drive tasks to completion. Your creativity and innovation will shine as you assist our Strategic Sourcing leads with administrative tasks and coordination, ensuring smooth operations and effective communication.

You will use your strong communication and analytical skills to support cross-functional, results-driven teams to construct and manage the statewide contract sourcing process end-to-end, including assistance with market research, trend analysis, and vendor relationship management. You will foster a positive, innovative, and purpose-driven culture that can effectively manage ambiguity and uncertainty and remain focused on achieving desired sourcing outcomes.

Key Responsibilities include:

• Provide outstanding customer service to vendors and internal stakeholders.
• Coordinate support for data gathering and organization in the sourcing process
• Support sourcing strategy, negotiations, and performance management activities.
• Collaborate with the Category Management Team on new contract bids, renewals, and re-openings.
• Create and update master agreements, contract and vendor records.
• Keep senior leadership informed with regular briefings on contract status and performance.
• Coordinate activities between Sourcing, Finance, and vendors to ensure Vendor compliance.
• Maintain office systems, applications and procedures to optimize efficiency.
• Interface with internal and external contacts at all levels.
• Assist Category Managers reviewing Sales Reports.
• Support Category teams with market research and category data analysis.
• Coordinate and follow up with vendors during the Business Review process.
• Perform other related duties as assigned.

Qualifications:

• Excellent communication skills, both written and verbal.
• Strong organizational and problem-solving abilities with acute attention to detail.
• Demonstrated initiative and ability to manage multiple tasks independently.
• The Ability to establish rapport and effectively interact with diverse stakeholders.
• Proficiency with Microsoft Office 365 tools, particularly Teams, Excel, Word, and PowerPoint.
• The ability to manage multiple projects and tasks within defined timelines.
• Critical Thinking.

Preferred Skills:

• Familiarity with MMARS and COMMBUYS systems.
• Knowledge of Commonwealth procurement processes, policies, and procedures.
• Knowledge of supply chain and inventory management.
• Public Procurement Experience.

The Operational Services Division values staff diversity and contributions to an inclusive working and learning environment.

DEI Value Statement

Diversity, Equity, and Inclusion are integral to the Operational Services Division’s (OSD's) mandate to oversee transparent and equitable practices through a variety of public services and programs within the Commonwealth of Massachusetts. OSD commits to cultivating and nurturing a diverse workforce, which is reflective of the communities we serve and recognized as our greatest strength. Diversity, Equity, and Inclusion are our core principles, guiding us in who we aspire to be in our business operations and partnerships.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis or in program administration or program management or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.*

II. A Graduate degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for the required experience.*

III. A Bachelor's degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.