JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

• To assist in the comprehensive facilities management and customer service on the Client Account.
• Delivery of services in accordance with the Management Agreement Facilities SOW’s, SLA and KPI’s.
• Support the Facilities Team in the implementation of key initiatives and projects.

What your day-to-day will look like:

Facilities Operations

• Oversees day-to-day operations of the site
• Support services to ensure a smooth, safe, and efficient environment for all site occupants
• Ensure service quality across the facility
• Address operational issues, and work to optimize efficiency and effectiveness across all managed facilities
• Oversee non-technical amenities and services
• Manage areas like reception, meeting room booking and set up support, cleaning, pantry service, office supply, event support, indoor plants, catering and waste management.
• Maintain a comfortable and functional site environment

Vendor Management

• Assist in the management of contractors on site ensuring they perform to the required standards
• Understand the Service Level Agreement of Janitorial Services, and review it in need
• Daily inspection per request
• Direct the vender to compliance the procedures, SOW and SLA
• Have a meeting with vender leader/manager monthly
• Review the vender performance quarterly
• Periodical report to clients

Risk Management

• Assist in the implementation and management of a property risk management program
• Follow established escalation procedures and incident reporting procedures

Customer Service / Client Relationships:

• Provide superior customer service
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
• Pro-actively manage clients’ expectations ensuring that the service levels are maintained.

Reporting:

• Assist in the budgeting process as required
• Provide input as required into the Report
• Active involvement in the monitoring and achieving the required Key Performance Indicators

Leadership / Staff Management:

• Actively supports teamwork, co-operation & performance excellence within the onsite team

Desired or preferred experience and technical skills:

• At least three years or above of work experience related to IFM or customer service.
• Good interpersonal skills with a focus on customer needs.
• Excellent communication, coordination and organizational skills.
• Ability to understand technical concepts, and experience with performance-based service contracts and vendor management, including soft and hard service.
• Independent and proactive.
• Strong problem-solving abilities.
• Demonstrates positive initiative.
• Good adaptability.

Required Skills and Experience:

• Bachelor's degree is preferred
• Strong written and verbal communication skills in English and Chinese.
• Familiar and able to operate the Word, Excel and Power Point.

Location: Kwun Tong

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.