JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Residential Property Admin Team Lead / Assistant Manager at JLL, you will partner with the SRP Operations Manager to lead our high-performing local team at a key client location. This leadership position involves orchestrating comprehensive residential property services while ensuring regulatory compliance, service excellence, and operational efficiency.

You'll guide your team to deliver exceptional customer experiences throughout the property lifecycle while building strong stakeholder relationships and driving continuous improvement initiatives. This role offers the perfect balance of operational leadership, customer service excellence, and strategic property management.

Key Responsibilities

Team Leadership & Service Delivery

• Lead the local residential property services team to deliver high-quality standards
• Assist the SRP Operations Manager in establishing and maintaining robust follow-up systems
• Guide team members in the proper administration of inventories and SRP flats
• Implement communication strategies to ensure seamless collaboration across stakeholders.

Property Management Excellence

• Oversee effective and compliant management of reactive, M&E, Soft FM, and building fabric works
• Ensure all services meet quality control standards and regulatory requirements
• Monitor and coordinate all works with supply chain partners for optimal efficiency
• Maintain immaculate housekeeping standards across all properties.

Relationship & Financial Management

• Foster strong relationships with third-party providers and housing administration agents
• Guide the team in optimizing financial processes including invoices, purchase orders, and utilities
• Ensure accuracy, timeliness, and completeness of information in JLL systems
• Implement process improvements to enhance service delivery and operational efficiency.

What We're Looking For

Experience & Skills

• Proven leadership experience in property management or related field
• Excellent communication skills in English (Dutch is advantageous)
• Advanced proficiency in MS Office and systems management software
• Extensive experience working with landlords, estate agents, and customers
• Strong ability to coordinate planned and reactive services end-to-end
• Demonstrated experience managing works, subcontractors, and supply chain relationships
• In-depth understanding of tenancy agreements and housing administrations
• Valid driver's license.

Key Competencies

• Strategic leadership with the ability to motivate and develop team members
• Exceptional problem-solving capabilities and decision-making under pressure
• Proactive approach to achieving objectives and maintaining high standards
• Strong analytical skills for tracking delivery against specifications and budgets
• Clear understanding of contractual requirements and effective communication
• Outstanding interpersonal skills for building relationships with diverse stakeholders
• Adaptability in managing changing priorities and workloads.

Join our team and help us deliver exceptional residential property services that create meaningful value for our clients and their employees.

#LI-WM1

Location:

On-site –The Hague, NLD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.