JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

**FIXED TERM CONTRACT**

What this job involves:

As a Business Support Lead in ALAR (Agency, Lease Advisory & Rating) you’ll have oversight of, and feed into, our Operational Processes and have the opportunity to work with the wider Operations Team and Sub-Business Line leaders.

You’ll be a subject matter expert for our Contract to Billing Process, be the point of contact for our off-shore resource team and fee earning community, champion our JLL products and capabilities and enhance adoption of these.

What your day-to-day will look like:

• Manage the AP process for your business line, including resolving queries with suppliers, creating Pos and speed charts as needed
• Act as the liaison between fee earners and the billing (JBS) and AML team ensuring:
• Salesforce is maintained and opportunities are logged, attending team meeting for relevant updates and ensuring there is consistency between the data entry, including work in hand status and due date
• Acting as SME for any revenue recognition escalations and working with our Revenue recognition and Legal team to ensure a smooth process
• Acting as SME for any intercompany transactions or invoice queries
• Owning reports to ensure our data and compliance is being adhered to, these include but are not limited to:
• Bad debts reports
• Accrual reports
• Overdue fees
• Revenue reports
• Salesforce dashboards
• Resolve pending issues with the other key stakeholders across the business e.g. Legal & Compliance, UK Data Support, Procurement
• Fully conversant with all JLL systems, Governance, tools and provide support and training across the team in line with best practice
• Challenge the fee earning community on data standards and promote data quality excellence
• Assist with training and process improvement of the DC team, identifying gaps in knowledge to provide targeted support upon need
• Work with UK Data Controller Manager to agree monthly KPIs
• Support the DC Manager with troubleshooting and triage of technical issues in core systems
• Keep lines of communication fluid between fee earners and our JBS colleagues
• Support on the Integrated Management System, used for ISO 9001 and ISO 45001
• Support use of JLL tools such as JLL GPT, NXT, Kato, OLM
• Assist the team to ensure paperwork is up to date for audit purposes
• Ensure drives are secure and available to the relevant team members
• Assist wider team with ad hoc admin requests ensuring that the work is either picked up locally or directed to the relevant team (internally or to JBS)
• Assist wider team with ad-hoc travel bookings and senior client meetings

Desired or preferred experience and technical skills:

• Intermediate skills in SharePoint, Outlook, Excel, Word and PowerPoint
• Excellent communication skills both verbal and written
• Prior knowledge of Salesforce and PeopleSoft Financials desirable
• Proven experience implementing best practice
• Good understanding of financial management and reporting
• Ability to influence and confidence to challenge to achieve the required aims
• A demonstrated commitment to high professional ethical standards
• Excel at operating at a fast pace, commitment to get the job done with good attention to detail
• Ability to work independently and within a team to build relationships and interact effectively with business partners

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.