About the role:
Based on one of our large technology client’s site, The Lobby Host Supervisor will assist the Workplace Manager with operational activities in front of house, accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk.

The Lobby Host Supervisor is also required to provide administrative support to the team when required. This a dynamic role and no two days are the same. This is not a typical front of house role, you will be actively engaging with stakeholders, assisting in events and providing a strong front of house service to all staff and clients.


Responsibilities include:

• Customer service excellence - greeting clients, managing visitor experience

• Front desk management responsibilities - calls, access badges, visitor management

• Meeting room coordination and facilities support

• Stakeholder relationship management across multiple levels

• Safety and security protocol management

• Supervising and ensuring quality control, focusing on service excellence and client satisfaction

• Facilitating room set up, managing calendar invites & the delivery of catering and event equipment

• Manage hardware assets as they arrive and keep track of the records whilst working alongside IT

• Purchase building goods and services subject to Client Purchasing requirements/ contracts and goals for cost reduction

• Proactively seek to improve the systems and processes of all operations in response to changes in the marketplace

About You:

• Passionate about service excellence with ability to interact professionally with diverse set of people

• Clear verbal and written communication, good presentation and the ability to engage effectively with visitors and staff

• Excellent planning skills to manage multiple tasks and meet deadlines in a front desk environment

• Ability to handle changing situations, remain calm under pressure, and find solutions to unexpected challenges

• Works effectively with colleagues to achieve goals and maintain seamless front-of-house operations

• Demonstrates trustworthiness, reliability and accountability in representing the organisation to visitors and clients
  
  

What to expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.