JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Site Operations Management

• Assist manager in service delivery in accordance with client KPIs and SLA

• Developing, implementing and maintaining building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems

• Coordinate with Building Managers & the Business Units on expansion Project development

• Supervise a program of weekly inspections for the site to ensure correct facility operations, safety and cleanliness is upheld

• Management of Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of equipment failure.

• 24/7 emergency call support and site attendance is required

• Recommend continuous quality improvement practices and implement Best Practice operations

• Ensure all Critical Environment (CEM) requirements are met

• Ensure all Reactive Maintenance is completed as per the agreed timeframes.

• Update local Go pages or office websites where required

• Monthly/quarterly preparation

Project Management

• Support office project including new office setups, existing e-suite renovations and relocation, and manage project budgets, timelines, and resources effectively

• Effectively communicate project updates and challenges to client for office modifications expansions, minor work or relocation

• Assist with site handover, listing the defects and tracking the remedies compliant with the delivery timeline and to the contract quality standards

• Work with MAC on Moves Management

• Kick off of mobilisation by submitting the intake form and assign responsibilities for the mobilisation/optimisation or refresh project

• Strong planning and organizational skills, ability to prioritize and meet tight deadlines

Risk Management

• Ensure full compliance with all local and governmental regulations and legislation

• Ensure a property risk management program including audits is implemented and maintained

• Ensure disaster recovering and business continuity plans are implemented and maintained

• Ensure escalation procedures and incident reporting procedures are implemented and in place

• Assist in the development of guidelines and strategies to ensure compliance with JLL business conduct

• Collaboration and Team Work

• Ensure high staff morale, trust and work ethics

• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

• Mentor and enable Training & Development of team members

• Coordinate with the Manager on the implementation of FM Procedures and train the team with the new implementation

Communication & Coordination:

• Proactively provide observation and feedback to client to ensure that on site client’s expectations are met through high levels of customer service

• Build and develop effective client and cross functional team relationships

• On-site key point of contact for Facilities in the e-suite

• Process Improvement and Innovation: Constantly seeking opportunities to enhance site operations & initiatives to improve processes and implement innovative solutions

• Procurement & Vendor Management

• Ensure vendors are well-managed, delivering services on time and within budget

• Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practice

• Maintain relationships with vendors and contractors to ensure smooth and timely delivery of services.

• Plan and manage all contracts to ensure that they are professionally delivered at the right costs

• Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed

• Ensure contracts are continually assessed to deliver best value to the client

Finance

• Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics

• Ensure financial processes are followed at all times

• Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts.

EHS

• Ensure the provision of a safe working environment

• Ensure compliance with statutory regulations on fire, health and safety standards

• Emergency response procedure and incident reporting.

• Accountable for safe permit workflow and processes

Client Ticket System

• Manage requests which will be the focal point for day-to-day operational activities

• Log and monitor all service requests in system, ensuring that each request is routed to the correct team member/vendor who is responsible for performing the request and such vendor is fully aware of the requirements and timescales detailed in the contract.

• Track each request to ensure it is closed correctly and in accordance with the required timescales detailed in the Contract.

• Administer any changes in the client portal

• Ensure client ticket KPI is met - Monthly analysis of reasons for tickets missing target times/special ticket request

Events Coordination / Support

• Management of the even request.

• Coordination on set-up for the event requirements (Security arrangement, building access, AV, cleaning, configuration, etc).

• Administration of meeting rooms & calendar booking.

• Provide reception cover during lunch hour and when necessary

Support all additional tasks given by supervisor

Location:

On-site –Ho Chi Minh City, Vietnam

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.