JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Role:

You will serve as the face of the company, ensuring exceptional experiences for visitors and clients. This role combines customer service expertise and culture to provide personalised interactions. The As concierge you will beresponsible for greeting guests, managing check-ins, addressing inquiries, and coordinating various guest services to create a welcoming and impressive environment.

Benefits:

• 18 weeks paid parental leave for Primary Carer after 6 months of service
• Private Health Insurance Discounts
• Gym & Wellbeing Discounts
• Employee assistance program
• Health & Beauty Discounts
• Novated Lease for EV Cars

Duties

• Have knowledge and information on local services, attractions, entertainment, directional and transport and assist with general information and bookings.
• Develop and maintain excellent relationships with guests and customers.
• Act as the ambassador of customer service, promoting a five-star service ethos.
• Assessing and analysing all guest feedback.
• Responsibility for ensuring the overall state of the Conference Centre is to a high standard, including set ups, pack downs, audio visual and IT support, inspecting the facilities, food and drinks order, and reporting any issues or deficiencies to the Marketing & Customer Experience Manager.
• Administer and coordinate the conference centre booking system and respond to enquiries.
• Provide full Hotel style concierge and lifestyle services administration for the customers – including but not limited to; transport and travel arrangements, restaurant bookings, event bookings and tickets, dry cleaning and tailoring services, personal gift shopping and beauty treatments

• Maintain vigilance at all times reporting anything suspicious to Security.
• Ensure that all public areas within the main lobby areas are being maintained to the highest standards of housekeeping and maintenance and reporting any issues or deficiencies to the Cleaning Site Manager or Property Manager as appropriate.
• Maintain the highest standards of presentation, personal integrity and customer support.
• Assist and coordinate certain events as directed by Facilities Manager.
• Create and send electronic direct mail.

What you will bring:

Experience in customer service or hospitality, preferably in a corporate environment with strong interpersonal skills and a focus on creating positive client interactions is essential.

You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information.

You’ll have excellent communication skills, both written and verbal, a secondary language would be desirable.

Proficiency in Microsoft Office suite and familiarity with meeting room management systems is also required

What to expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.