SRP Assistant
JLL
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Staff Residential Property Assistant
About the Role
As a Staff Residential Property (SRP) Assistant at JLL, you'll play a pivotal role in managing residential properties for our prestigious clients. This dynamic position offers the opportunity to own the complete residential property cycle – from identification and application to move-in and move-out processes, ensuring exceptional service quality throughout.
You'll be the trusted liaison between landlords, facilities management teams, and supply partners while ensuring all properties meet strict standards and regulatory requirements. This role combines property management expertise with outstanding customer service to create seamless residential experiences.
Key Responsibilities
Property Management & Preparation
- Prepare residential properties to ensure they're ready for occupancy within contractual deadlines
- Develop expertise in evaluating leases, diagnostics, invoices, CPI indices, and health & safety documentation
- Create and maintain comprehensive property inventories with detailed evidence (photos, documentation).
Move Coordination & Administration
- Oversee all move-in and move-out activities, managing the complete administrative process
- Coordinate with subcontractors and internal technical teams to complete required works
- Schedule appointments between subcontractors and occupants efficiently.
Client & Occupant Relations
- Serve as the single point of contact for assigned properties, providing end-to-end support
- Build and maintain excellent relationships with landlords, managing agencies, and occupants
- Monitor and control all residential property work, ensuring strict adherence to KPIs and SLAs.
Health & Safety Excellence
- Proactively implement and monitor robust safety systems that adhere to all HSE legislation
- Ensure compliance with JLL Safety Standards and achieve reporting targets
- Foster a continuous improvement culture around safety practices.
Communication & Collaboration
- Develop productive working relationships with client staff and representatives
- Collaborate closely with the SRP Manager, Facilities Manager, and client teams
- Participate actively in regular forums and meetings on estates and facilities matters.
What We're Looking For
- Exceptional organizational skills and attention to detail
- Outstanding customer service mindset with the ability to manage expectations
- Experience in property management or facilities services
- Strong communication skills and relationship-building abilities
- Knowledge of health and safety regulations related to residential properties
- Problem-solving aptitude with a proactive approach to challenges
- Ability to work independently while collaborating with multiple stakeholders.
Join our team and help deliver exceptional residential property experiences that support our clients' most valuable asset – their people.
Location:
On-site –The Hague, NLDIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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