JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Technical Writer collaborates with authors in creating high-quality program documentation, provides them with the necessary training, and develops and maintains customer-centered resources and templates.

Core Responsibilities:

Documentation Development and Standards:

• Create and maintain comprehensive business-critical documentation including SOPs, work instructions, and technical guides while ensuring compliance with industry regulations and company policies
• Develop and maintain documentation standards, templates, style guides, taxonomies, and metadata frameworks across the program
• Lead documentation review cycles and manage stakeholder feedback through established channels

Process Analysis and Improvement:

• Analyze documentation inputs and workflows using structured methodologies to identify gaps, inconsistencies, and risks
• Apply analytical thinking to evaluate processes, propose data-driven solutions, and implement documentation best practices
• Drive continuous improvement in documentation processes and methodologies through user research and effectiveness validation

Project Management and Collaboration

• Manage multiple documentation projects while maintaining quality standards and meeting deadlines
• Collaborate with stakeholders across all organizational levels to document, visualize, and optimize processes
• Prioritize work based on customer impact, business needs, and strategic objectives

Leadership and Reporting

• Mentor team members on technical writing best practices and documentation guidelines
• Track and report on documentation metrics and project status
• Lead initiatives to enhance documentation processes and systems

Required Skills and Qualifications:

Technical Skills:

• Expert-level writing, editing, and proofreading abilities with strong attention to detail
• Advanced proficiency in documentation and process mapping tools
• Working knowledge of content management systems, version control platforms, and basic web technologies

Analytical and Process Skills:

• Strong analytical and critical thinking capabilities for complex, scientific problem-solving
• Experience in process analysis, workflow optimization, and documentation streamlining
• Ability to gather and analyze user requirements and feedback effectively

Business Acumen:

• Understanding of business process improvement methodologies and industry compliance requirements
• Ability to align documentation priorities with business objectives and track performance metrics

Personal Attributes:

• Strong customer service orientation with excellent interpersonal skills
• Ability to interact effectively with all levels within a large organization
• Adaptability and self-motivation with proven ability to work both independently and collaboratively

Education and Experience:

• Bachelor's degree in Technical Writing, English, Communications, or related field
• Lean Six Sigma Green Belt certification
• Minimum of 5 years of technical writing experience in a business environment
• Relevant certifications in technical writing or process improvement methodologies (preferred)

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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