JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

Senior Manager, Process Excellence

Global Business Excellence and Transformation Team

Reporting to Director, Process Excellence

As a member of the Business Excellence and Transformation team, the ideal candidate will possess an analytical and process-driven mindset to help design and implement innovative processes and solutions the drive efficiencies & effectiveness across the JLL business lines.

What this job involves:

Process Design

Support the Process Excellence Lead and team to:

• Design and facilitate process discovery workshops including data gathering, data synthesis, meeting preparation, facilitation, and documentation of outcomes
• Design and facilitate process improvement workshops, document processes, synthesize and develop executive summary materials
• Document process design requirements, process flow maps, and technical design documentation for supporting technology (using JLL standard documentation tools)
• Translate future state process designs into an actionable delivery and change plan

Project Management

Large Complex Transformations:

• Supports the Portfolio Lead and Program Manager to develop project plans for delivering future state process designs and breakthrough improvements.
• Coordinates with other transformation leads (i.e. Automation, Technology, Organization Design) to build project plans that deliver large scale transformations.

Discrete Process Optimization Projects:

• Develops and manages project plans associated with discovery, design and delivery of future state process designs and improvements.
• Facilitates stand-ups for process improvement projects
• Authors meeting minutes, action items, and project status reports

Knowledge, Skills, Abilities:

• Verbal and written communication
• MS PPT, Excel, project management applications
• Comprehensive Data collection and analysis
• Organization and project management
• Workshop design and facilitation
• Creative problem solving

Potential requirements include but are not limited to the following

• Bachelor’s degree or equivalent work experience
• LEAN Expert / Six Sigma Black Belt (Must)
• Excellent communication and presentation skills (verbal and written)
• Strong analytical skills with the ability to identifying potential issues pro-actively and formulating solutions and contingency plans.
• Facilitation skills to help lead process and design sessions - with guidance from Sr Process Excellence practitioners
• Agile Scrum Master certification a plus
• Knowledge of Corporate functions (Finance, HR, Marketing) & Real-Estate functions (Research, Lease Administration) would be an added advantage
• Build effective working relationships with internal partners and colleagues

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Sounds like you? To apply, you need to have:

Impeccable expertise

We’re looking for University Graduates / Post-Graduates or equivalent work experience in process excellence / business excellence / Black Belt roles. Black Belt certification is a must with minimum of eight (8) years’ industry experience required either in the corporate environment, third party service provider or as a consultant; Strong attention to detail; Knowledge of F&A, HR functions would be an added advantage. Proven ability to manage multiple projects simultaneously balancing project work with high priority requests. Excellent written, verbal communication and presentation skills. Team player with capability to work independently. High energy and positive attitude.

Immaculate knowledge

Demonstrated experience in leading / supporting large scale End to end projects using Lean Six Sigma / Design thinking approach. Experience in working with automation teams to drive digitization. Ability to create project plans and articulate timelines for completion along with key milestones and expected outcomes. Team player with capability to work independently. High energy and positive attitude

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today!

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.