JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Pay: $83000 - $100000 / year + 10% annual target bonus

Location: Frisco, TX; will remotely manage additional facilities

Client Relations

• Maintain interface with third-party owners (tenants), ensuring total contract (lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
• Cultivate, own, and maintain a trusted working relationship with client representatives (JLL or external) and 3rd party service providers.
• Communicate/escalate with appropriate parties (manager, client, vendors, etc.)
• Partner with client and team members to implement best practices and cost saving initiatives.

Compliance

• Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner

Operations

• Lead and manage all services for all contracted hard & soft service suppliers. Ensuring services are delivered consistently with agreement terms.
• Lead and assist with receiving and dispatching of work requests to vendors, landlords, or other 3rd party service providers.
• Manage and coordinate scheduling of 3rd party maintenance activities.
• Manage and coordinate work with 3rd party vendor, including tracking work order completion, vendor and client follow up, and reviewing subcontractor invoices.
• Ensure all site management and operations practices follow company, Master Service Agreement (MSA) requirements, and client standards.
• Support facility inspections of vendor performance in soft and hard services
• Support sustainability team with coordination and implementation of sustainability goals
• Support vendor management and performance in partnership with sourcing team

Process Management

• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
• Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process
• Monitor overall workflow to assure timely completion within established SLA’s and KPI’s
• Meet or exceed customer satisfaction rating for client’s they serve
• Recommend, plan, and execute continuous service quality improvements.
• Lead, manage, coordinate, and support meetings with service providers and other stakeholders.
• Conduct root cause analysis (RCA) for any vendor failures and support client RCAs
• Perform other duties, activities, or projects as assigned.

Required Skills and Experience:

• High School Diploma or equivalent; Military service or college education in business management or related is desirable
• 5+ years of proven work experience managing multiple commercial facilities within a geographic region as a third-party provider, corporate, or as a consultant
• Strong leadership skills, customer service skills and interpersonal skills with his/her associates, clients and vendors.
• Knowledge of applicable financial and accounting terms and principles as they apply to commercial property management.
• Strong client service orientation with the ability to provide information and respond to questions from groups of managers, customers, and the Vendors.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to respond to common inquiries or complaints from clients, co-workers, vendors, contractors and supervision.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.