JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

【Workplace Management】

Business Title

Workplace Ambassador @ Otemachi, Tokyo

Job Summary

The Workplace Ambassador position is responsible for systems administration of a maintenance management system, managing a variety of vendors and services, ensuring our day-to-day facility operations run smoothly, and leading small to medium facilities improvements and refresh projects. Primary duties will include working with the Facility Management team to handle routine facility related operations, including creating, managing, and verifying work orders, managing and clearing work order flags (vendor performance), and proficient management / coordination of and with maintenance technicians and 3rd party providers.

You’re a self-starter, a cool-under-pressure problem-solver and never hesitate to roll up your sleeves to get the job done.

Beyond the tactical facilities components of this job, you also have a special eye for detail and a knack for creative problem solving. You take pride in making our space both beautiful and functional and know how important even the tiniest details are to making a space great.

Facilities:

· Manage all the facility equipment, office cleanness, activities, cost, vendor, guest and office manner, everything in the office.

· Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience.

· Respond to any reactive maintenance and repair requirements in a timely manner.

· Schedule and manage vendor performance of all Preventative, Reactive and Recurring Maintenance activities for assigned properties.

· Manage various other vendors as necessary.

· Crosstrain in all avenues of Office Experience teamwork (including Logistics and Purchasing, Events and Programs, etc.)

· Maintain liaison with facilities technicians and other management regarding work execution, necessity of altering schedules and manpower status.

· Manage and maintain facility management tasks as assigned.

· Execute and document preventative maintenance processes in your office.

· Assist with small facilities refurbishment and improvement projects locally and partner with your office managers to execute and communicate about the work.

· Confidently prioritize projects and maintenance issues to ensure work gets resourced and completed in a timely and successful manner.

· Maintain a detailed database of Client’s operations, equipment, furniture, rules and regulations and work order processes.

· Manage and process all facilities related invoices ensuring they are paid in a timely manner.

· Document & track all facilities expenditures within your assigned offices.

· Manage facilities budgets working with Global finance team.

· Manage facilities work order tools such as Corrigo.

· Manage and maintain meeting room management tools such as I office, signage system, vergesence, working with IT team

・Manage client meeting room maintenance and operation.

・Manage vendor staff working as Handyman, having good communication and training.

Manage and proceed monthly company event such as happy event for employee.

Manage and understand and manage water and wastewater systems, in-house installed sinks, water piping routes, and leak detection systems.

Food and Beverage

· Provide proactive and quality office pantry service operations in compliance with company policies.

· Manage operations such as company yearend party, monthly event.

· Perform administrative catering duties, including budget control and procurement.

· Support vendor management controls and reporting systems.

· Manage all kitchens and pantries at the client site, ensuring day-to-day operations are carried out to the highest standards.

Mail Support

· Sort mail, such as returned letters, adjustments, bills, orders, and payments.

· Resolve issues with incorrect, returned mail.

· Arrange parcel box delivery services and interoffice mail between Osaka and Tokyo

Event Support

· Pack up and set down of client events.

· Coordinate vendors to provide additional event services.

· Receive, set up and breakdown food deliveries.

· Support events by coordinating one on one meeting work as even coordinator.

Communication and Relationship Coordination:

· Cultivate and maintain a positive working relationship with client representatives and service providers at each assigned property. Provide accurate and prompt assistance to all customer inquiries and requests with a commitment to maintain a spirit of hospitality.

· Act as an interface with the client / sites remotely.

· Ensure appropriate and prompt follow up with customers, technicians, and vendors.

· Interface with Vendors including providing direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption. Provide Vendor Coaching on Corrigo.

Systems Administrator Duties

· Support the development and production of monthly, quarterly, annual, and ad-hoc account reporting. Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training.

General

· Develop ongoing relationships with building management, building engineers and service providers

· Assist in meeting or exceeding Site KPIs

· Develop and leverage positive working relationships with cross-functional teams.

· Partner with teams to develop and share best practice.

Skills & Qualifications

· 2-3 years’ experience in facilities operations or similar field.

· Proven project management experience and prioritization skills.

· Great vendor management skills.

· Superior customer service skills and a strong orientation to provide exceptional JLL customer experience.

· Ability to maintain professionalism under stressful situations.

· Ability to plan and manage work under time constraints.

· Ability to multitask and work without direct supervision.

· Strong written, verbal and people skills

· Strong organizational skills and collaborative style

· Have capability of customizing administrative reports

· Experience using facilities ticketing tools.

· General computer skills. Google suite, Excel, Jira and Slack knowledge is a plus.

· An appreciation for order with a healthy dose of flexibility.

· Excellent independent decision-making skills and obsessive attention to detail.

· Can-do attitude and the ability to solve a wide variety of problems creatively and quickly.

· Fluency in local language and English.

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.