JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Dimensions

Financial Delegation

The position has no set financial delegation. The JBS Director of Operations and/or Manager of Operations must approve all financial expenditures.

Key Internal Relationship

The JBS Fee Management Support – Senior Analyst:

• Reports to the Assigned Manager on daily issues/queries, identified risks or concerns or if requiring assistance.

• Interacts with the team to share knowledge and contribute to continual improvement of the team.

• Interacts and builds a high level of rapport with stakeholders and JBS Manager for Operations to achieve our vision and strategic goals.

Key External Relationship

• Liaises with stakeholders regarding documentation or file clarification.

• Contacts external parties as directed by the stakeholder.

Key Accountabilities

Providing Superior Client Service

• Efficiently manages time to meet required timeframes and obligations relating to the provision of quality client service.

• Appropriately and correctly uses all internal systems, processes and policies.

• All work is completed to required standards ensuring accuracy and compliance with any relevant industry and client requirements.

• At all times ensures a ‘client first’ attitude is displayed when undertaking the role, including the provision of high-quality service to internal and external client.

• Answer inbound calls and all other client requests as required, assisting clients and responding to client requests where appropriate and in a timely manner.

• Ongoing monitoring and management of all internal systems through the entire workflow lifecycle.

Development and Innovation

• Monitor own performance against set KPIs and adjust work processes as required in order to meet KPIs.

Other

• Other duties within safety and competency parameters, as directed by your assigned Manager, from time to time.

• Conduct all activities in accordance with the Company’s Quality management system.

Key Performance Indicators

Knowledge

• Knowledge of office work processes and experience in following these.

• Knowledge of professional standards and expectations in an office environment.

• Practical knowledge of customer service standards and experience in a service-driven environment.

• Knowledge of and prior experience in meeting client SLAs and individual and team KPIs.

• Proficiency in MS Excel and presentation tools like PowerPoint.

• Has a background in Financial reporting and analysis.

• Intermediate to Advanced skills in PeopleSoft is an advantage.

Skills

• Excellent communication skills (both written and verbal) for effective collaboration with internal teams and external partners.

• High computer literacy skills.

• Attention to detail and accuracy in document and data processing.

• Effective time management to meet deadlines and priorities.

• Flexibility and adaptability to respond to changing requirements and changes.

• Reliability and responsibility in fulfilling tasks and obligations.

• Tech-savviness and ability to quickly learn new tools and systems.

• Independence in task execution and proactivity in problem-solving.

• Continued interest in learning and willingness to develop to maintain and expand current knowledge and skills.

Abilities

• Ability to manage own time and workflow effectively to meet/exceed turnaround times and deadlines.

• Ability to deal with challenging KPIs and factors outside own control.

• Ability to work within a busy ‘open plan’ office environment and continue to focus on work despite interruptions.

• Ability to work with attention to detail and a high degree of accuracy.

• Ability to respond to urgent requests in a calm and professional manner.

• Ability to work with the Team Leader and stakeholders to improve the efficiency of individual and teamwork processes and approaches.

Experience

• Minimum 3 years' experience in an Accounting/Finance role or similar experience within the property industry.

Key Performance Indicators

Work Productivity

• Particular Queues are actioned within 2 hours of receipt.

• All files are updated daily on various systems. Notes to be accurate and contain full and relevant action taken and next steps required.

• Monitor client systems and provide meaningful communication on requests.

• All daily work received has been processed with relevant updates.

Team Focus

• Feedback from your assigned Stakeholder, and the wider JBS team is positive.

• Feedback from the Stakeholders, other staff within our department and the greater JLL community is positive.

• Demonstrate forethought to provide assistance to others during quieter workflow periods.

Quality and Compliance

• All requests are actioned within the preferred timeframes.

• All requests are actioned in line with the Standard Operating Procedure.

• Work is fully completed and meets internal requirements as well as external industry standards.

• All workplace incidents, hazards, risks, and opportunities for improvement are appropriately reported.

Growth of the company

• Identifies areas where service quality can be improved and actively participates in initiatives to deliver improvements.

• Conveys any identified opportunities for new business to Manager and participates in establishing and maintaining client relationships where required.

Qualifications and Skills

• Bachelor's degree in Finance, Accounting, or a related field.

• Has a background in financial reporting and analysis.

• Advanced proficiency in MS Office suite, particularly in Excel and PowerPoint.

• Intermediate to Advanced skills in PeopleSoft is an advantage.

• Excellent communication skills (both written and verbal) for effective collaboration with internal teams and external partners.

• High attention to detail and accuracy in document and data processing.

• Excellent time management skills with a proven track record of meeting deadlines and balancing multiple priorities.

• Demonstrated ability to follow instructions precisely and work efficiently under pressure to meet strict timelines.

• Flexibility and adaptability to respond to changing requirements and changes.

• Reliability and responsibility in fulfilling tasks and obligations.

• Ability to quickly learn new tools and systems.

• Independence in task execution and proactivity in problem-solving.

• Continued interest in learning and willingness to develop to maintain and expand current knowledge and skills.

• Ability to build strong and effective relationships.

• Ability to manage ad hoc matters.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.