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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is growing its Canadian business to deliver world-class service to clients, including sophisticated commercial real estate owners, investors and occupiers. We are currently seeking an experienced Senior Director, Performance and Strategic Transformation to join our Property Management leadership team in Toronto. The Senior Director will work closely with internal teams and stakeholders to elevate and accelerate JLL Canada’s existing quality and continuous improvement programs. Our program aims to ensure that we have the Best Platform to support the Best People to deliver for the Best Clients in the commercial real estate industry. To deliver on this vision, our work processes must be efficient and continuously improving; cost reductions must be achieved; and a strong culture of continuous improvement must be present across our Property Management division.

This position will be a key member of the JLL Canada leadership team, with particular emphasis on driving performance across a sizable Canadian portfolio of industrial, multi-family, office and retail assets. The Senior Director will report into the EVP, Strategy & Growth. This role is based out of the Toronto office with periodic travel to various sites to champion quality and continuous improvement efforts and programs (estimated 25% travel).

WHAT YOU’LL BE DOING:

Strategic Leadership:

• Develop and execute a comprehensive strategy for quality management and continuous improvement initiatives across the property management function
• Align quality and improvement efforts with overall business objectives and property management goals
• Set overall quality strategies and establish quality management and performance standards
• Provide clear direction and leadership to the Quality & Continuous Improvement department
• Keep current with trends and developments in quality management and continuous improvement

Project Management Office (PMO):

• Establish and lead a PMO within the Property Management division
• Define PMO structure, methodologies, and best practices tailored to property management needs
• Implement project portfolio management processes to prioritize and align initiatives with strategic objectives
• Develop standardized project management tools, templates, and reporting systems
• Oversee the PMO's efforts in monitoring project performance, resource allocation, and risk management
• Ensure work/projects are completed on schedule and within budget
• Prepare reports and present findings to management and clients on quality performance and cost-reduction results

​Continuous Improvement:

• Identify opportunities for process optimization and efficiency gains within property management operations
• Lead cross-functional teams in implementing Lean, Six Sigma, or other improvement methodologies
• Complete process and value stream mapping exercises, including both current and future states, to identify opportunities for improvement
• Drive innovation and best practice sharing across the organization
• Initiate, recommend, monitor, trend and report on corrective actions to ensure quality is delivered across processes

​Quality Management:

• Design and implement quality management systems and processes, including a comprehensive Quality Management System (QMS)
• Establish key performance indicators (KPIs) and metrics to measure and monitor quality standards
• Ensure compliance with industry standards and regulations
• Gather and analyze data to evaluate effectiveness of QMS
• Conduct internal quality audits to confirm that quality standards are met, and solutions are effective

​Change Management:

• Develop and execute change management strategies to support the adoption of new processes and technologies
• Foster a culture of continuous improvement and innovation among property management teams
• Implement and oversee change management processes for quality initiatives
• Develop strategies to overcome resistance to change and ensure smooth adoption of new processes

​Stakeholder Management:

• Collaborate with senior leadership to align quality and improvement initiatives with business strategies
• Partner with property managers, operations teams, and clients to understand needs and implement solutions
• Present progress reports and recommendations to executive leadership
• Serve as an internal advisor regarding tasks, projects, and operations
• Maintain client and supplier relationships, and seek feedback to identify opportunities for further improvement
• Communicate quality performance and improvement initiatives to all levels of the organization

Team Leadership:

• Build, mentor, and lead a high-performing team of quality and improvement professionals
• Foster a culture of excellence, accountability, and continuous learning within the department
• Train and coach the team and the Property Management division on quality and continuous improvement techniques, including defining requirements and preventing defects
• Develop and mentor team members to enhance their skills and capabilities in quality management and process improvement
• Promote a project management culture that promotes accountability, efficiency, and successful project delivery

WHAT YOU BRING:

• Bachelor's Degree in Engineering, Business Administration, and/or Master's degree preferred
• Relevant certifications such as Lean Six Sigma Black Belt, Project Management Professional (PMP), Certified Quality Engineer (CQE), Certified Internal Auditor (CIA), or Certified Change Management Professional
• Minimum 10 years of progressive experience in quality assurance, continuous improvement, or strategic transformation roles, with at least 5 years in a senior leadership position
• Proven track record in implementing and managing quality management systems, continuous improvement initiatives, and internal audit programs
• Extensive experience in project management, including leading cross-functional teams and managing complex, multi-faceted projects
• Demonstrated success in developing and executing change management strategies
• Experience conducting and overseeing internal audits to evaluate organizational effectiveness and compliance
• Experience in world-class manufacturing is an asset
• Bilingualism in French and English is an asset

WHAT’S IN IT FOR YOU

• Join an industry leader and shape the future of commercial real estate
• Deep investment in cutting-edge technology to power your work
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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