JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves –

The Assistant Facility Manager (AFM) is a collaborative supporter and a member of the infrastructure/Operations Team on the Belk account, with the objective to provide world class operational service delivery to the client.

This position is to provide a dedicated support role for the FM in the specified region and will be the primary Planner/Scheduler for all maintenance activities for the region you are in for approximately 100+ locations. This position will consult with the FM, Subs or contractors, and customers to ensure required resources are identified, planned, estimated, organized, and scheduled prior to execution for efficient utilization of the engineering resources. In addition to various other task the FM may need assistance with.

This position requires a clear communicator, both verbal and written. A highly organized individual, with effective time management skills, can demonstrate a willingness to learn and adapt. Candidates must have the proven ability to work without direct day to day supervision to orchestrate all efforts and support the team to ensure client receives first class customer experience. In addition, this individual will have the responsibility of ensuring applicable business information/work order data is properly stored and maintained to help support business decisions when needed.

Your day to day:

Responsibilities:

• Work with Facility Manager to oversee the delivery of maintenance and repair services and other various duties. Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Assists in the management of the operating budget.
• Manages building automation systems, building documentation, the preventive maintenance program and the testing and repair of life safety systems.
• Assists in the completion of the building audits.
• Reviews and prioritizes requests for work.
• Determines activities required for completion of a work order (WO) and creates WOs as needed and determines dates and duration to complete.
• Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience is being provided.
• Daily review the closed work order data to assure that notes are properly updated in Corrigo and escalate any unresolved issues so that further attention can be given to open items.
• Daily reviewing routine and scheduled work order, plus review any discretionary spend work order in Corrigo and routing the work order as needed.
• Support the Service Providers on emergency needs. This function will be available as needed to assure that the emergencies are properly handled, and the Store needs are met.
• Assist the FM in meeting or exceeding Site KPIs; Monitor SLAs monthly to identify potential off-track areas and plan corrective actions accordingly.
• Set up and lead monthly conference calls with Business Partners to discuss vendor performance, trends, updates to accounts, issues on vendor side as well as with JLL FM team, safety moments, reminders, vendor training and other business as needed.
• Recommend continuous quality improvement practices.
• Provide quality analysis of customer feedback on an ongoing basis. Develop effective response plans and implement per the plan.
• Support the account on long term operational opportunities as needed.
• Confers/communicates with work order requesters.
• Estimates the labor resources required for completion of a WO, estimates and reviews work order invoice of labor costs, materials, non-stock material purchase requisitions and external resources required for completion of WO.
• Determines and arranges any operational safety requirements for the completion of a WO.
• Develop monthly/quarterly reporting.
• Assist with updating service provider matrix for assigned region.
• Coordinate with Account Team as needed to help source and identify new Business Partners to provide services on our behalf for the client.
• Coordinates with client representatives to understand their needs and to ensure the work schedule takes account of the downtime windows negotiated with clients, where necessary.
• Capture and provide discretionary spend reports to the customer and client for a weekly review and communicate to the about the status of this work so that the FM can accurately communicate with the store as questions arise.
• Assist the Account team in developing and managing Preventative Maintenance program execution including, but not limited to HVAC systems, including chilled water systems, emergency power generators, Fire Life Safety systems and Pest Control.
• Working after hours or on weekends to assist the FM on a rotating schedule.
• Support the client for after-hour emergency needs when scheduled, this position will serve as the secondary after-hour and weekend point of contact. Our 24/7 call center will field and function as the first point of contact.
• Develop and manage strong working relationships with the other FM’s and client team.

Sound like you? To apply you need:

Required Skills:

• Must possess strong administrative skills.
• Fluent with Microsoft Application
• Critical Thinking Skills
• Strategic Planning is necessary.
• Understand Capital and Expense financial planning.
• Familiar with Project Management
• Has knowledge of Vendor Management.
• Able to read building, plumbing, mechanical drawings are a plus.
• Possess a level of leadership skills.
• Strong Communication skills in a client-based environment.
• Experience in Facility Management and managing CMMS / Work Order applications.

Location:

On-site –Charlotte, NC

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.