JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

How We support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

• Medical benefit plan includes clinical, hospital & surgical, dental, and optical benefits

• Family medical plan that covers spouse and children

• Disability and life insurance

• Additional leave includes marriage leave, adoption leave, examination leave and study leave

• Staff referral bonus

Location: Hong Kong On-site

What this job involves

Leadership

• Ensures the account team is high performing

• Evaluate individual training and performance and suggested area of focus and improvement when necessary

• Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Plans and ensure each staff member meets the agreed level of performance

• Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition

Client/Stakeholder Management

• The single point of Management Control for FM and Engineering operations in the client sites - day to day client liaison and relationship management

• Monthly/quarterly/annual reporting for the clients.

• Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle

Financial Management

• Assist the client with the development and maintenance of property budgets and forecasts in accordance with the financial timetable

• Be responsible for achievement of the agreed financial targets for the account; spending, expenses and budget targets

• Responsible for collection of fees from client and tracking of outstanding payments

• Responsible for on time vendor payment and tracking

• Ensure recording of financial information for client reporting & expense monitoring purposes

Contract and Vendor Management

• Ensure adherence to the client contract, understand the Facilities Management scope, contract and develop specific processes, if necessary

  • Responsible for the achievement of key performance indicators, service levels and other measures as contracted

  • Implement and manage the change control process

  • Manage the governance process for the account

  • Manage vendor procurement processes and ensure timely contract execution, negotiation, including preparation of tender documentation and preparation of contracts in accordance with agreed guidelines.

  • Ensure the Contract Management Database is up to date at all times

  • Manage vendor induction, training and track vendor performance as required

Facilities and Hospitality Management

• Work in conjunction with the local / regional client to develop a Strategic business plan for the delivery of the services

• Ensure Standard and Emergency Operating Procedures and Inventory records for all services are up to date

• Ensuring the hospitality services level is 5-STAR level , including the receptionist, catering and in house event management

• Manage the facilities helpdesk response and rectification procedures

• Supervision of repair and maintenance works, assist in coordination of churn activity

• Project management of small renovation or refurbishment projects including defects rectification

• Responsible for all aspects of Environmental Health and Safety in relation to delivery of the services

• Responsible to liaise with client to comply the Environment Management System operations requirement and activities

• Risk Management:

  • Constant update of risk tracker

  • Constant review of site operation to identify and mitigate risks

• Monitor a Planned Preventive Maintenance plan

• Ensuring up to date information on Client’s Property Services SharePoint

• Implement best practices through liaising with internal and external JLL stakeholders

• Implement savings initiatives, including tracking savings

• Communicate operating philosophy, objectives and expectations to the onsite facilities management teams through monthly meeting

• Advise and support clients and JLL team across a range of facilities management issues including:

  • Planning, operations and maintenance service delivery.

  • Preparing and managing operational budgets and savings.

  • Conduct facilities management operations audits when necessary

• Work with the JLL Engineer, vendors and JLL technical team to determine incident root cause analysis, trouble shooting and possible solutions to technical problems

• Review incident reports for accuracy

• Implementation of service task, procedures and policies

• Communicate with JLL staff on JLL HQ directive and regional instruction

• Critical Environment Management

• Ensure Standard and Emergency Operating Procedures, Inventory and Asset records for critical environments are up to date

• Ensure 52 week planner for CEM equipment is up to date at all times

• Ensure change management notices are submitted timely in advance

• Receive and react to after-hours escalation as needed

Interested? An ideal candidate would need to have the following qualifications

Desired experience and technical skills

Required

Ideal Experience

• Minimum 8 years’ experience in Corporate Real Estate, Facilities and or Property Management industry

• Tertiary qualifications in Hospitality and/or Facilities Management will be advantageous

• Has experience in handling client and/or firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks

• Has handled a P&L

Critical Competencies for Success

• Technical Competence

  • Understands all Technical Processes and impact on delivery services (SOW)

  • Running of schedules, budgets, contracts, invoices, processes

• Quest for Excellence

  • Account delivery optimization and continuous improvement

  • Performance Management of the delivery team

• Problem Solving & Strategic Thinking

  • Capacity to deal with ambiguity and solve complex problems effectively

  • Analytical, proven ability to solve problems using an objective approach

  • Proven ability to employ holistic approaches and looks at long term solutions

• Project Management & Organizational Skills

  • Excellent planning & organizational skills to prioritize work and meet tight deadlines

Other Personal Characteristics

• Demonstrated superior client relationship skills – able to interact face to face with internal and external clients

• Strong understanding of facilities management and technical aspects of property and an ability to translate that understanding into advice

• Acumen in financial planning and management

• Excellent planning and organisational skills to prioritise work and meet tight deadlines

• Demonstrated superior people management skills

  • Demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer

  • Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

• Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener

• Self-motivated and confident, Gravitas

• Flexible – able to adapt and effectively deal with rapidly changing, stressful situations

• Proven ability to initiate and follow through with improvement initiatives

• Able to work independently and be a team player

• Exhibits honesty & trustworthiness

• Strong customer service focus

• Visionary, Clarity, Inspiration, Perspective, Oversight

• Energy, Pacing, Focus, Excitement

Sound like you? To apply you will have:

• Tertiary qualifications in property, building or facilities management required.

• 8 years or more relevant working experience

• Experience in Facilities Management is required

• Be Customer Service focus and able to generate innovative strategy

• Excellent people skills and ability to interact with a wide range of internal stakeholders and demands

• Possess sound knowledge of Occupational Safety requirements

• Strong PC literacy and proven ability to manage daily activities using various systems including MS Excel and PowerPoint

• Demonstrated experience with continuous improvement initiatives and saving mindset highly desirable

• Ability to manage multiple key stakeholders at once

• Fluent spoken and written English is a must

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.