JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

The Assistant Facilities Manager will assist the Senior Facilities Manager (SFM) in managing the tactical delivery for the technical/ engineering services for the assigned facilities, and be the on-site key technical point of contact for the key stakeholders &/or client in the absence of the Senior Facilities Manager. The responsibilities will include facilities management, technical support, critical environment management, client relationship management, incident investigation and reporting, root cause analysis of faults, asset management, site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material and equipment & supplies.

This role has core hours of 8:30am through to 5:00pm Monday to Friday as well as after-hours support i.e. after-hours maintenance supervision and rostered on call functions.

Overview of the role:

Client/Stakeholder Management

• Deliver excellent customer service to meet on-site client’s expectations
• Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
• Monitor procedures to ensure client’s expectations are conveyed and worked upon

Site Operations Management

• Implement Industry Best Practice operations
• Assist and monitor to ensure all building procedures and performance measures are maintained at all times
• Assist the SFM to ensure all Critical Environment (CEM) requirements are met, including inspections and supervision
• Compile service dockets and other information in order to complete monthly/ quarterly engineering reporting and submit to SFM
• Assist with management of the Clients change request process including preparation, review and submission of appropriate documentation to SFM and FM
• Manage the 360 maintenance tool asset database and associated functions
• Seek ways to reduce costs and improve operational standards
• Manage the as-built documentation including review, compilation and updating as required
• Provision of first response to the client helpdesk requests including assessment of client needs and management of vendors
• 24/7 emergency call support and site attendance is required
• Supervise monthly PPM activity or reactive works conducted out of hours
• Provide back-up helpdesk support including solely from 4:30-6:00 M-F

Procurement & Vendor Management

• Manage multiple vendors including hard and soft skills to deliver services on time and within budget
• Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as JLL procurement best practices

Contracts Management

• Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics
• Ensure value for money through provision of multiple quotes where required
• Monitor expiry of contracts and initiate re-procurement if needed
• Continually assess contracts to ensure best value delivered to the client

Finance Management

• Ensure that the site’s financial operations are meeting targets and control requirements
• Assist and monitor financial processes to ensure account payable procedures are followed at all times

Health & Safety Management

• This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.

Risk Management

• Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained.
• Follow established escalation procedures and incident reporting procedures
• Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

• Achieve Key Performance Indicators and Service Level Agreement targets

Sounds like you? This is what we are looking for:

• Min. 5 years of experience in facilities, property management, hospitality or related field
• Possess qualifications either from a trade background or be tertiary qualified in Engineering (Electrical or Mechanical)
• Experience in managing critical environments
• Experience working in a banking environment preferred
• Knowledge of local health and occupational safety requirements
• Knowledge of critical facilities essential
• Knowledge of vendor management for specialized services
• An understanding of technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
• Proven capacity to understand and interpret commercial contracts
• Strong budget management and financial analysis skills

What can you expect from us?

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.

We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number LMREQ425274

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.