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Regional Account Director, APAC

Recognizing that corporate clients seek creative and often integrated approaches to best manage their real estate portfolios and complex occupancy needs around the world, we have integrated our occupier businesses into a single global division – Work Dynamics. An integral part of the Work Dynamics structure is the Regional Account Director (RAD) role, which brings together multiple services to deliver comprehensive solutions for our clients, RAD works as a navigator for our clients. ​

The Regional Account Director is responsible for ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems, and reporting. ​

The role also ensures efficient and consistent operation of all services to meet contractual obligations with respect to the property portfolio of the Client throughout the APAC region as well as build strong & sustainable relationships within the client’s organization. ​

In addition, the role is the Change agent will drive innovative ways of thinking and working, constantly reviewing the best delivery models, along with upskilling the team, to enable a sustainable and engaged workplace experience.​

This role reports to the Group Account Executive and includes direct reports such as Regional Operation Director, Sub-regional Leads, and functional leads .

​Roles and Responsibilities

The key responsibilities of this role include:

Client Relationship Management

• Understand the Rhythm of the Business, extract and translate customer expectations into innovative strategic initiatives​
• Convinces stakeholders based on data and challenges in a constructive manner​
• Balances the needs of both client and JLL, Exhibits result in orientation, Transformational Improvement​
• Drives creation and delivery of the strategic improvement roadmap​
• Promotes continuous improvement & Innovation​
• Role models a proactive and ownership focused mind-set​
• Lead & deliver, create a high-performing, integrated team who are committed to delivering exceptional client results. ​
• Realize the transformation program on-time​
• Promote open, constructive, and collaborative relations with clients, superiors, subordinates, and peers​
• Build strong and successful strategic partnerships between client and JLL, on- and off the direct team​

Financial Management

• Be responsible for the achievement of the agreed financial targets for the account; revenue, expenses, and debtors' targets.​
• Lead the development of the property budgets and forecasts in accordance with the financial timetable.​
• Meets the agreed growth targets for the account.​
• Contract Management​
• Ensures adherence to the contract requirements and intents​
• Responsible for the achievement of key performance indicators, service levels, and other measures as contracted ​

Operations

• Drives operational excellence across all services delivered, aiming to simplify, standardize and automate processes and procedures to enhance our service offering and make it more sustainable. ​
• Lead and drive the transformation of the operating structure to support work experience and overall delivery goals​
• Drive innovative knowledge growth and fresh ways of thinking across all the functions ​
• Review and enhance current and future skills to drive productivity, and innovation and enable the future of work.​
• Develops, implements, and manages all regional initiatives and programs for the account​
• Drives client-specific initiatives such as savings targets, benchmarking, and best practices​

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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