JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

MAJOR RESPONSIBILITIES

Transforming to the Workplace Team of the future

• In charge in managing the Building Management System (BMS)
• Resolve technical problem in a timely manner to enhance Occupant Experience
• Escalate technical issues where required
• Commitment to deliver the best level of service every time through attention detail
• Identify opportunities to improve technical service delivery to benefit the workplace
• Trusted partner to deliver all GRE requirements aligned to GRE OE codes in relation to BMS
• Strive for Continuous Improvement implementation
• Manage the BMS Operators proactively
• Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts in focus to BMS
• Functional operational control to deliver excellence every time
• Implement and manage the change control process
• Be able to resolve problems and improve operations

Client/Stakeholder Management (in support of the Technical Services Manager)

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Communicate effectively with Clients and vendors at the ground level to create customer delight
• Work with all related parties on timely delivery of all services

Leadership / Staff Management/ Team Participation

• Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success

Operations Management

• Overall in charge of Building Management System
• Provide expert knowledge, guidance and leadership in the BMS day-to-day operations.
• Lead and direct the BMS operators and vendor maintenance team in the planned and preventive maintenance of the BMS system.
• Identify potential system software and hardware issues that may lead to unnecessray failure of services, thereby minimising risk, disruption and inconvenience to building users.
• Provide training for BMS operators and Technical Services Team
• Respond to and resolve work requests within the timescales specified on the work requests.
• Manage, review and execute all BMS service contracts, including inspections and quality management of service delivery
• Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff
• Develop and implement innovative programmes and processes that reduce the utility costs, increase productivity and increase the savings
• Co-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practices
• Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations
• Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
• Ensure service deliverables meet SLAs and KPIs
• When necessary raise risks to Technical Services Manager/Lead for further investigation
• Cost saving mind-set that drives value for service as every level
• Conduct data analysis report when necessary
• Escalate reoccurring problem and possible solutions to Engineering and Workplace team
• Located on site at the client offices
• Mobile as required to cover multiple sites
• Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
• Follow theSOP/EOP and training programme for staff
• Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
• Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

• Excellent verbal and written communication skills
• Fluent in English (verbal)
• Knowledge of Building Automation System which includes Lighting Control, Autoshade control, HVAC operation, FDAS, Fire Suppression System, Water Leak Detection system, IAQ sensors and Wellness Display Graphics.
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
• Ability to effectively communicate and interact with all levels of people
• Holder of Higher Cert/Higher Diploma/Degree or above in Building, Electronics, Computer, Electrical or Facilities Management with minimum 3 years’ experience in related discipline
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
• 5.5 working days per week

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Has a natural hospitality-orientated communications acumen
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

• Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Detail focused and proactive in nature
• Self-motivated
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.