JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world!

At Work East, located at 990 Whitehorse Road, in the heart of Box Hill, our dynamic and innovative workspace is designed to propel our clients’ businesses to new heights. Box Hill is a thriving community filled with rich multicultural diversity reflected in its community. We offer solutions and services that align with current and emerging workplace needs and expectations. Our engaging, well-curated community programs focus on high-level business partnerships, community events, and creative networking opportunities. Experience a dynamic work environment that fuels creativity, collaboration, and growth at Work East.

Our exceptional amenities, curated programs, and prime location at 990 Whitehorse Road close to a major transport hub, will ensure that our customers thrive in our innovative workspace. Work East is your gateway to CBD-style business without the long commute.

We offer a well-designed and appointed workspace environment of suites and desks to meet the needs of business while supporting our community with opportunities to meet, mingle and collaborate in communal and event spaces, and meeting rooms, all equipped with a range of audio-visual solutions.

What this job involves:

We’re looking for a part time Community Manager to join our team! You will provide exceptional customer experiences, maintain high standards of service, establish a strong brand presence, and contribute to the financial success of the flexible workspace business. The Community manager serves as the welcoming face of Work East, ensuring that customers and visitors have a positive first impression. The role encompasses various responsibilities including managing customer onboarding, ensuring the seamless operation of the workspace and its facilities, and organising engaging community events to foster a sense of belonging and to encourage networking among customers.

This is a part time role working Tuesday & Wednesdays, 8:30am - 5:00pm

A snapshot of the role:

• Developing and managing the customer service program and experience
• Manage all customer feedback to ensure continual improvement in our customers’ experiences
• Welcome members and make sure they are well settled into their spaces
• Actively contribute to creating and sustaining a positive, inclusive, professional, fun and team culture and work
• Conduct tours as required for stakeholders or potential customers
• Oversee and curate a program of events designed to build community and generate additional revenue

Sound like you? This is what we’re looking for:

• You’re genuinely passionate about providing outstanding customer service and this has been proven in your prior roles
• You are highly organised and take great pride in being accurate with everything you do
• You’re self-motivated and can keep yourself focused on balancing your workload
• You’re energetic and love letting your personality show through
• You possess a high standard of communication and can relate to others easily

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

We value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership! WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia. With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best!

Apply today, quoting job reference number AFREQ424039

Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.