JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Essential Duties and Responsibilities

The Assistant of Facility Manager is directly accountable for the following typical activities:

• To establish effective lines of communication with NCR Atleos staff in the building(s) they manage and ensure service standards meet or exceed client expectations.
• Manage the reception if required in the scope of service. Oversee a large number of tasks performed by reception including switchboard, mail and courier services, dealing with visitors and meeting rooms.
• To liaise with NCR Atleos and any appropriate specialist resources regarding any project work or special circumstances that may arise, including receptions, press announcements, security issues.
• To regularly visit all parts of the building(s) to maintain standards and anticipate problems that may arise. Carry out building facilities inspections on a routine basis (weekly and monthly).
• To ensure that all staff directly or indirectly employed on the contract perform their duties in a way that causes minimum disruption to NCR’s staff and their customers, respecting and enhancing the reputation of NCR Atleos within the local or wider community. In particular ensure that the reception staff, provided through a supplier, provides the best service to NCR.
• To be responsible for ensuring all staff and contractors are aware of, and comply with, their responsibilities under the contract with particular emphasis on standards of service required.
• Act as a point of co-ordination and communication whilst working with the Regional Manager to introduce initiatives and encourage a continuous improvement philosophy.
• To establish close working relationships with all Service Providers and the landlord. Co-ordinate feedback on their performance to the Regional Manager to ensure service providers overall performance can be monitored and managed.
• Meet monthly with specific Service Providers (designated by the Regional Manager) and the landlord to review performance, budget alignment and pan-account issues for feedback to the Regional Manager.
• Prepare and administer facilities budgets and monitor spend; contribute towards budget forecasts.
• To act as a focal point for the region in the preparation and control of the NCR ‘outlook’ forecast process. Assist to ensure correct accruals and journals have been entered and ensure that the description of any significant variances is correctly recorded.
• To review performance and financial statistics for their building(s) working with their team of service providers to resolve any problems that arise.
• To ensure all staff and Service Providers are fully aware of, and operate within, the JLL Quality Management (QMS) system. Provide feedback and development towards continuous improvement of the JLL QMS.
• Ensure all documentation is kept up to date in accordance with JLL QMS system.
• Keep up to date on modern FM 'best practice' making recommendations to the management team and NCR where appropriate.
• Accountable to the Regional Manager for ensuring all staff and contractors operate in compliance with JLL Environmental, Health & Safety policies and procedures and with local, national or European EHS legal requirements. Meet health and safety responsibilities as defined in Company Health and Safety procedures.
• Working with the local NCR Management, review Business Continuity plans to ensure JLL can continue to deliver all services to NCR and can adequately support NCR in the event of an occurrence.
• Contribute to monthly/quarterly reporting in accordance with JLL/NCR format and specification.
• Carries out any other duties as required by the Line Manager to ensure the smooth running of the Facilities Management department.
• Other duties as assigned.

Additional Duties and Responsibilities

• Responsible for initiating and closing purchase orders. Maintains purchase order file for invoice back-up in anticipation of receipt of invoices for accounts payable processing.
• Assists Facilities Manager and other team members in preparing Standard Operating Procedures manuals.
• Assures compliance with Jones Lang LaSalle policies, procedures and standard practices.

Key Performance Measures

• Compliance with Health and Safety legislation.
• High customer satisfaction survey rating.
• Work order closure within agreed timescales using JLL 360 System

Skills & Competencies

Customer focused, Fluent in English & local language, Good working knowledge of Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet access, PowerPoint, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by Client. Have the ability to work under minimal supervision, Excellent organizational skills, Strong interpersonal skills

Experience

• 2-year experience working in a similar position or;
• At least 3 years' experience working in a customer facing environment.

What you can expect from us:

• Employment contract
• Hybrid work possibility on the basis that employee will still visit the office when there is a business requirement to do so.
• Competitive benefit package (incl. Benefit Systems, private healthcare, life insurance)
• Possibility to work in a highly professional, stimulating and challenging work environment of multinational Company with great and long-term career prospective
• Opportunity to demonstrate your own initiatives
• Opportunity to participate in training and development programs
• Friendly and supportive company culture

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.