JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

How We support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

• Medical benefit plan includes clinical, hospital & surgical, dental, and optical benefits

• Family medical plan that covers spouse and children

• Disability and life insurance

• Additional leave includes marriage leave, adoption leave, examination leave and study leave

• Staff referral bonus

Location: on-site

What this job involves

To deliver the contractual obligation of the contract with a focus on bringing value to the contract of key assigned accounts. To achieve the financial and KPIs goals establish in the contracts with the Client. Focus on bringing holistic approach in Real Estate management that includes the Facilities, upgrading & retrofitting of the properties, assist the client areas to optimize the occupied space and support client to achieve their Corporate/Company goals.

Accountable to work out a strategy for Client retention and organic growth. Ensuring JLL framework is complied that includes overall Safety, building maintenance and legislation compliance. Meet frequently with Client real estate leaders to highlight results and present solutions to position JLL for growth opportunities.

DUTIES AND RESPONSIBILITIES

The position requires the lead to develop the short and long-term strategies for the account and alignment with the Country Account Executive strategy

Develops a Account Plan for their Accounts and meets all key performance indicators as set out in the management contract.

Procurement and Vendor Management

• Evaluate the vendor procurement and management practices of the various Accounts and ensure renegotiation and tendering, (including tender documentation; evaluation of tenders and preparation of contracts) are in compliance to Client or JLL procurement guidelines.

• Benchmark services across similar properties within the country.

• Co-ordinate and monitor the contractor management program

• Ensure only JLL/Client approved vendors are providing service on site, and their performance is monitored. Ensure the vendor performance is shared with the respective vendor.

​Facilities Operations

• Ensure every Account Manager & Site Lead has a good understanding of the contract.

• Ensure all staff has been trained/inducted on their job with clear understanding of their SOPs.

• Implement and maintain updated building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.

• Ensure a strong Health and safety program aligned to client and JLL standards are maintained at all times on the account.

• Soft Service standards and kept to the agreed level

• Client-related service as mention in the contract agreement must be complied.

• Identify new value initiatives that will assist the client to achieve their corporate goals.

• Ensure consistency the JLL/Client policies & procedures are complied. The Site staff are updated of JLL & Client’s technology platforms as well as the policies.

• Accoutnable to Implement and comply with all internal management systems to high standards of quality assurance.

• Ensure all Critical Environment (CEM) space is identified and agreed with the client. Ensure the CEM standards are in fully compliance.

• Responsible to implement a comprehensive energy management program.

• Ensures that compliance of all regulatory local laws and guidelines are met as they relate to the operation of the building’s infrastructure: strong understanding, commitment, and proven implementation experience in a regulatory environment, safety, and health safety programs and processes.

• Ensure all Financial Management requirements are completed in a timely and accurate manner. Develop and ensure compliance with all Capex & Opex budget for every account and the budget is timely shared with the client.

Talent Management

• Create a high-performing, integrated team who are committed to delivering exceptional client results.

• Critically analyze account managers’ performance (account based staff and “hosted” account staff) and build feedback into actionable development plans.

• Work with the Delivery Organization to provide performance feedback on staff who are “assigned” to accounts.

• Manage Account Manager rotations in a pro-active and structured manner to avoid any client disruption

• Accountable for networking with diverse external candidates to improve the workforce talent.

• Work with Account Lead and Account Directors to ensure account teams are participating in training and development programs and that succession planning is carried out annually.

Nurture & Develop Great Teams

• Personal leadership - inspires trust, adapts and learns

• Passion for coaching and developing managers into exceptional leaders

• Inspires and motivates toward new and stretch opportunities that are outside one’s comfort zone to evolve as a leader

Risk Management & Health and Safety

• Assist in the implementation of a Facilities/Property risk management program which identifies major property risks including occupational EHS, operational services, and procurement, legal and financial.

• Ensure critical facilities risk assessment are regularly reviewed, and mitigation plans are updated, and the staff are trained.

• Ensure data integrity of all systems across the accounts and audit data from time to time

• Develop guidelines and strategies to protect the health and safety of staff and others, protect Jones Lang LaSalle and client reputations.

• Ensure disaster recovery and business continuity plans are implemented and maintained across all accounts, and the staff are trained.

Project Management

• Experience Project management and tools

• Must be able to take client through design development requirements, and manage their requirements & expectations.

• Experience in managing projects budgets & variations

Profitability Initiatives:

• Develop initiatives and strategies that lead to cost savings and improve Client retention.

Cost saving/value Initiatives

• Develop initiative that will reduce client operating cost.

• Identify an area where technology can be used to create greater efficiency and improve the way data is to be manage and analyzed.

• Drive new initiatives/technology to ensure the client is kept updated on the improve the site operation.

Customer Service / Client Relationships

• Ensure service response time are establish on all accounts. Analyse client service request trends and provide suggestions for improvement.

• Ensure feedback from client sessions is docuemented and actioned to the satisfaction of the end user.

• Pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved across the region.

• Lead by example and groom the team in achieving maximum client satisfaction level.

Reporting

• Ensure the monthly reports and quarterly Business review are completed and submitted as per contractual agreement.

• Ensure the formats of each report are agreed and in compliance.

• Trends are tracked, analyzed and areas of improvement properly addressed.

Finance Report

• Review monthly financial reports including the preparation of accruals and variance analysis with FMs.

• Ensure every account has fully developed financial tracking and invoicing system.

• Ensure there is a proper tracker to track client invoice and payment and vendor payment is compiled in accordance to contract.

• Accountable for the Account Managers and Site Leads to be trained in budgets management for their accounts.

Training

• Ensure the team is well trained on all facilities policies, procedures, and systems. Work closely with the JLL senior management to devise new and innovative methods of learning built around skill development, leadership and succession planning

• Assign buddies for new team members to ensure teamwork, consistency & rationalization of the team

Key Performance Indicators

• Refer to the Individual Performance Agreement for Key Performance Measures.

• Ensure the KPI Targets for the Accounts are met

Interested? An ideal candidate would need to have the following qualifications

Desired experience and technical skills

Required

• Bachelor qualifications in property, building or facilities management required.

• 10 years+ relevant working experience in a large scale site will be an advantage.

• Excellent people skills and ability to interact with a wide range of client staff and demands.

• Knowledge of occupational safety requirements in Hong Kong

• Interpersonal skills with a strong client focus

• Team Leader with line management skills and the ability to delegate

• Technical comprehension and experience with performance based service contracts and vendor management

• Strong budget management and financial analysis skills

• Excellent written and oral communication skills with strong analytical skills

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.