JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

​

Responsible for the day to day safe and reliable delivery of all IFM services within the portfolio. Implements the standards established and set by the Account Director. Acts as a key interface for client building users and visitors and, through their role act as a focal point in establishing one team.

A snapshot of the role:

• Manages the local budget and achieves the aligned saving targets for the account.
• Works as part of one team, responsible for the operational delivery of hard services as well as key soft services.
• Has a key focus on achieving high and consistent standards across the portfolio.
• Resourcing, rostering and management of the delivery team and bringing innovation opportunities to support the account vision and objectives.
• Management of the FM team and supply chain partners in line with contractual requirements and performance obligations.
• Day-to-day contact for the client and local stakeholders.
• Manage all outsourced service contracts, including inspections and quality management of service delivery
• Undertake comprehensive tendering procedures for all outsourced services.
• Single point of management control for FM including engineering and soft services at site(s)
• Ensure compliance with Client’s policies and procedures
• Ensure compliance with JLL-Client’s FM Operations Manual procedures
• Ensure compliance with contractual SLA in order to meet KPI targets
• Ensure compliance with all governmental regulations
• Provide interface with Client’s representative and BMO
• Assist in ensuring the implementation of preventive maintenance program
• Manage small projects including MAC and liaise with project team for large scale projects to ensure seamless FM operations
• Carry out periodic FM inspections
• Ensure defects are identified, captured on the Help Desk and actioned within service levels
• Coordinate FM team self performed and vendor works on site
• Monitor works or goods received quality liaising with RET, site Engineer or Technician as necessary and reconcile works or goods received to PO as necessary
• Financial management including budget forecasting, billing, vendor payment and budget management
• Respond to emergency incidents within the Emergency Response Procedures
• Ensure the effective completion of all incident reports
• Engage in the compilation and delivery the appropriate weekly/monthly/quarterly/annual reporting to Client
• Chair local FM operations meeting and attend regional FM operations meeting
• Chair monthly vendor meetings
• Manage and update local issues and projects trackers
• Ensure compliance with Jones Lang LaSalle minimum audit standards
• Manage end user expectations
• Proactively identify and investigate potential cost saving or value add opportunities
• Liaise with Regional Account Director, Regional Facilities Manager and JLL local team for additional support including HR, administration, project management, benchmarking, etc.
• Delegate for Client’s FM stakeholder as required in their absence

Sounds like you? This is what we are looking for:

The suitable candidate will have an ability to communicate with people at all levels including commercial tenants and contractors. A sound knowledge of tenant relations, FM service delivery and contractor management are essential, and you’ll have proven operational experience in Facilities Management in a similar premium commercial environment.

Excellent communication skills are important and we'll expect you to work independently, multi-task, and manage your time to meet deadlines. Most importantly, you'll want to work as part of a diverse, supportive, and talented team.

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sights and imagine where JLL can take you...

JLL is committed to developing and maintaining a diverse workforce. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation, or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

Apply today, quoting job reference number LMREQ421299

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.