JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL & JLL Work Dynamics

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

JLL Work Dynamics serve an integral role in JLL’s commercial real estate businesses. We are a proven, trusted and long-term real estate service partner for 70+ global, regional, and local clients, and pride ourselves in delivering excellent facilities management services.

If you’re looking to step up your career in the field of Facilities Management, Customer Service, and Hospitality, JLL is the perfect professional home. With us, not only you’ll have a chance to work with the world’s leading businesses, but also make long-lasting professional connections and be inspired by the best. With our industry leading internal mobility policy and flexible career development program, we’re focused on opportunity and want to help you make the most of yours.

Achieve your ambitions - join us at JLL!

About the Client

American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. With high focus to create a workplace that is inclusive and reflects the diversity of the cities they serve—where everyone can be their authentic self, and where that authenticity is celebrated as a strength. By creating an environment where people from every background can thrive to make a better company - for employees and customers.

Responsibilities

職責

You will be part of a growing team providing Food & Beverage Services and Facility Management. You will have the opportunity to work on portfolios of projects with prestigious Clients, developing your skills within JLL”s career framework . In doing so you will demonstrate a high level of attention to detail, be self-motivated and able to work unsupervised at times showing initiative, whilst inspiring confidence in your interactions with both Internal and External Clients, Stakeholders and Partners.

Role & Responsibilities

Working closely with, and reporting to, the site manager, the role involves:

• Establish and foster strong relationship with key stakeholders in the area
• Act as the Client’s single point of contact in the region for strategy, implementation and escalation for capital works, blending client’s specific requirements with business needs.
• Spearhead Client’s process for business approval in the region, review before formal submission into Client’s systems.
• Where JLL are the site manager, identify, develop, and gather key resources to lead the Food & Beverage Services.
• Communicate and drive compliance in the capture of data necessary to make full use of JLL and / or Client Reporting and Business Intelligence Systems.
• Ensure that changes to scope or budget are reported on and managed in compliance with Client procedures.
• Manage the site budget, spending and variance. Work closely with Finance Manager to maintain the data accuracy on finance area.
• Guide IFM team and ensure they deliver the cafeteria operation, on time and in budget with the required standards for cafeteria operation and data quality.Ensure that the report accurately on the status of the operation.
• Act as a point of escalation, liaising with F&B Manager and JLL Country Lead to resolve matters in relation to project.
• Promote continuous quality monitoring and drive improvement on operation and documentation. Ensure best practices are being followed and hold Site Manager accountable for driving quality control at all stages of the operation.
• Be an advocate for and assures compliance of Health and Safety best practice with JLL and Client policy
• Optimizes tasks within scope to improve individual and team efficiency. Identifies process improvement opportunity.
• Establish good relationship with key business stakeholders at site and understand their expectation for site management.
• Work closely with Regional Team to deliver the global/regional project or programs. Understand the project status, details and schedules. Check the progress on all project triticale path elements and run on-site meetings as required.
• Proactively work to resolve deficiencies in project delivery and escalate accordingly to the F&B Manager.
• Collaborate with cafeteria vendors, update the menu, events and announcement with timely manner. Lead the events relating to the cafeteria collaborating with cafeteria vendors.
• Lead the periodical meeting with vendors to meet the client/user expectation on F&B areas.
• Manage the site budget, spending and variance. Work closely with Finance manager to maintain the data accuracy on finance area.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Experience

• At least 5 years of working experience in Food & Beverage Services, Facilities Management or Hospitality Service experience
• Possess good IT skills
• Proficient in MS Applications such as Excel, Word and PowerPoint
• Native or Fluent Japanese
• Fluent or Business level of English skill

Core Competencies

• Work well with key stakeholders and other departments/functions
• Possess the requisite technical skills
• Establish and maintain good relationships with colleagues
• Communicate effectively orally and in writing
• Positive influence to others
• Listen actively
• Team player, motivate and engage with colleagues

Location:

On-site –Tokyo, Japan

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.