JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: On-Site work schedule Lawrence, NJ 08648

Will manage 1 direct report

Responsibilities-

* Participate in the creation and implementation of inspections and other quality practices and procedures for Housekeeping, Food Services, Shipping/Receiving, Landscaping.

* Continuously monitor established quality procedures and resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.

* Directly interface, both verbally and written, with client senior management, suppliers, vendors, and throughout all levels of the organization.

* Stay current with all federal and state regulations/codes, comply with specifications, and ensure standards are met.

* Provide direct supervision of Quality Assurance to include training, assigning tasks, performance appraisals, and monitor procedures to ensure the processes are completed in an efficient and safe manner, and within the scope of company policies and procedures,

* Conducts planned inspections of the sites to check the level of service quality provided by in-house and vendor teams. These inspections should serve as an assurance of quality as measured by the surveys received from the clients.

* Provides leadership and direction to advance service quality and enhance the client partnership.

* Supplier Performance Management: Delivers high quality, creative, and cost-effective solutions that delights the client. Closely monitors work requests communicated by JLL, the client, vendors, and suppliers.

* Dramatically raise the bar in vendor quality and service while reducing overall costs.

* Hold vendors accountable for delivering high quality service per contract expectations, partnering with vendors to continuously improve service quality, and resolve/troubleshoot service issues.

* Analyze trends and utilize data to anticipate and proactively address issues in the environment.

* Financial Acumen: Challenges year-over-year increases in costs; pro-actively identifies ways to drive out “process waste” in order to reduce costs

* Develop and maintain positive client relationship.

*Ensure and review vendor work orders for completion.

*Direct oversight and responsibility for managing the mailroom, shipping and receiving processes with 1 direct report and 5 employees.

*Follow all JLL/client safety and EHS programs. Identify safety hazards within the building and incorporate the remediation of such hazards to ensure that the building's staff and occupants work in a safe environment.

*Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Food Services, Landscaping, Mail, and initiate immediate rectification actions.

* Any and all other duties and tasks assigned

Desired or preferred experience and technical skills:

* Bachelor’s degree or equivalent work experience in Facilities or Property Management required

* 5+ years of facility/maintenance management experience

* Extensive building systems knowledge, preferably with CMMS- Corrigo, and controls

* Client service-oriented attitude

*Strong Attention to Detail

* Excellent verbal and written communication skills

* Strong organizational, prioritization, and interpersonal skills

*Personal attributes should include honesty, trustworthiness, respect for others, flexibility, and sound workplace ethics in a diverse environment.

* Advanced computer and office software skills

* Expert level Proficiency with Microsoft Office programs such as Excel, Outlook, Word, etc.

* Knowledge of kitchen equipment preventive maintenance and repairs.

Required Skills and Experience:

• Innovation: A true innovator who brings diverse thoughts and continuous improvement. Participates in creation and implementation of inspections and other quality practices and procedures.
• Customer Focus/Experience: Genuine service-oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality procedures, resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.
• Compliance: Familiarization with applicable codes, comply with specifications, and ensure standards are met within the scope of company policies and procedures, and in compliance with all federal and state regulations.
• Vendor Management: Closely monitors work requests communicated by JLL, the client and vendors. Continuously raise the bar in vendor quality and service while reducing overall costs. Partners with vendors to continuously improve service quality and resolve/troubleshoot service issues.

Estimated total compensation for this position:

75,250.00 – 91,375.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Lawrence, NJ

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Accepting applications on an ongoing basis until candidate identified.