Executive Catering Coordinator
JLL
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves –
The Experience Services Ambassador will provide support to the Workplace Manager with all aspects of the support planning and execution of internal and external meetings, including but not limited to employee amenity kitchen and catering oversight, room setup and break-down, rentals, inventory management, stocking supplies and audio/visual (AV) coordination. The Experience Services Ambassador will be the main point of contact for meetings held in the on-site conference center. The Experience Services Ambassador is responsible for delivering exceptional experiences for our clients, employees, and guests every day through proactive communication and high touch hospitality focused service. The role is Client facing and the Experience Services Ambassador provides hands-on service during meetings and must be able to exhibit exceptional customer service, communication skills and be team oriented. Provides backup coverage to other departments including reception.
Key Responsibilities
Demonstrated expertise in executing high profile meetings, catering and meetings with senior executive participation
Consult with conference center clients to determine event needs such as space, physical set-up, AV and technical requirements, catering, and meeting support
Provide backup coverage for Reception.
Primary point of contact for conference center clients; responds to all requests in a timely manner.
Consistently deliver high standards of care during meetings, exceed client expectations, and anticipate needs
Manages all operations, functions, and logistics for conference center including scheduling of the conference center, catering, set up and break down conference rooms, coordinating AV assistance, guest/vendor access
Collects feedback from business line stakeholders and client attendees to integrate into continuous improvement effort
Complete all tasks and projects as directed and ensure timely delivery based on deadlines
Engages in a culture of continuous improvement and innovation by adopting and participating in the development of best practices, new tools and other ideas that provide service delivery efficiencies
Establish rapport and maintain relationships with internal and external clients and vendors.
Handle all administrative support for the conference center and off-site meetings and events, including but not limited to, preparing cost quotes, presentations, responding to inquiries and requests
Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption
Follow established escalation procedures and incident reporting procedures
Stock pantry and supplies daily to main kitchens and cafes
Order Kitchen and Café supplies within allotted budget parameters
Inventory Management - Maintain stock room supplies to ensure they are organized and up to date.
Provide backup support for reception
Work with other Departments to support Return to Office initiatives.
Maintain facilities upholding JLL expectations and standards (Conference Center, Kitchens and Cafes)
Other duties, as assigned or requested by manager
May also assist with off-site events as necessary
Qualifications
ServeSafe Food Handler Certification REQUIRED
Bachelor’s degree desired or equivalent work experience
1-3 years of experience in event planning, project management, hospitality, event planning or related field
Excellent verbal and written communication skills with the ability to communicate professionally
Exceptional customer service skills with a passion for hospitality
Requires the willingness and ability to travel as needed
Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environment
Track record of initiative, integrity, good judgement and working successfully on a team.
Highly collaborative with strong interpersonal skills
Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio and Outlook)
Estimated total compensation for this position:
48,000.00 – 59,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Location:
On-site –Chicago, ILIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
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