JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities:

• Serve as the single point of contact for GetService requests, providing status updates as needed
• Provide meeting planning support
• Monitor Community Manager hotline x3000
• Manage all colleague inquiries and issues tactfully and confidently.
• Ensure office, kitchenette, and pantry equipment are in good working condition.
• Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace.
• Monitor email inbox daily and provide timely responses.
• Provide support on site teams booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up requests
• Communicate meeting details to proper internal Pfizer audience and external audience when appropriate
• Provide support to Client for colleague engagement initiatives i.e. cooking classes, food trucks, food programming etc.
• Trusted advisor for all colleagues and contractors’ connection to site resources, services, and amenities
• Provide initial intake for events including event timelines, catering, av requests etc are captured and communicated to the Conference Solutions Admin
• Ensuring all deliverables and deadlines are met for events
• Liaise with internal departments to ensure proper coordination and delivery of event-related services and support.
• support for high visibility corporate events, town halls, and events
• On-site event management, overseeing setup, execution, and breakdown of events.
• Conduct post-event evaluations and analysis, gathering feedback from clients, attendees, and vendors to identify areas for improvement and ensure client satisfaction.
• Anticipate and respond to Client’s needs and concerns, including ensuring no safety or security incidents occur.
• Perform additional job duties, as requested. Assist Soft Service Coordinator with delegated tasks.
• Signage
  • Occasional printing support for events
  • no content creation
  • completed signage to be sent from Pfizer, Rocky Mount communication person
  • Updating of digital signage on campus that is displayed on the CCTV system
• Be recognized and identified as the go-to or host of the office.
• Greet colleagues, using names when possible.
• Provide visitor management support when necessary, including a warm welcome, greeting, familiarizing guests with the site and amenities, and escorting when necessary.
• Support Client HR with new hire onboarding; conduct biweekly site tours and participate in Welcome Week and orientation.
• Be visibly engaged and attuned with colleagues, building meaningful relationships and developing trusted advisor status with colleagues.
• Respond to all requests (verbal, email) or issues promptly, including a personal follow-up to ensure questions/requests are answered.
• Prioritize urgent issues/emails.
• Provide intuitive workplace delivery, anticipating colleague needs.

Candidate Qualifications:

• Associates degree or equivalent.
• 3 – 5 years prior experience in hospitality, tourism, events operations, property management, or related profession.
• Confident, friendly, and engaging.
• Teamwork driven.
• Hospitality mindset focused.
• Adaptable and agile.
• Excellent verbal and written communication skills, ability to communicate professionally at all levels.
• Meticulous with strong organizational and time management skills.
• Attention to detail.
• Strong interpersonal skills and highly collaborative.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook).
• knowledge and experience with conference room technologies such as video conferencing systems, audio systems, presentation equipment, and room control systems.
• Customer-focused & Team mindset with a passion for delivering exceptional service and support.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Ability to remain calm and composed under pressure, with the flexibility to adapt to changing situations and client requests.
• Exhibits strong commitment to safety.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.