JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

• Responsible for the day to day safe and reliable delivery of all IFM services within country (Japan)
• Implements the standards established and set by the Account Director and Assistant Regional Property Manager
• Acts as a key interface for client building users and visitors and, through their role act as a focal point in establishing one team.
• Manages the local budget and achieves the aligned saving targets for the account.
• Works as part of one team, responsible for the operational delivery of hard services as well as key soft services.
• Has a key focus on achieving high and consistent standards across the portfolio.
• Resourcing, rostering and management of the delivery team and bringing innovation opportunities to support the account vision and objectives.
• Management of the FM team and supply chain partners in line with contractual requirements and performance obligations.
• Day-to-day contact for the client and local stakeholders.
• Manage all outsourced service contracts, including inspections and quality management of service delivery
• Undertake comprehensive tendering procedures for all outsourced services.
• Single point of management control for FM including engineering and soft services at site(s)
• Ensure compliance with Goldman Sachs’s policies and procedures
• Ensure compliance with JLL-GS FM Operations Manual procedures
• Ensure compliance with contractual SLA in order to meet KPI targets
• Ensure compliance with all governmental regulations
• Provide interface with Goldman Sachs’ representative and BMO
• Assist in ensuring the implementation of preventive maintenance program
• Manage small projects including MAC and liaise with project team for large scale projects to ensure seamless FM operations
• Carry out periodic FM inspections
• Ensure defects are identified, captured on the Help Desk and actioned within service levels
• Coordinate FM team self performed and vendor works on site
• Monitor works or goods received quality liaising with RET, site Engineer or Technician as necessary and reconcile works or goods received to PO as necessary
• Financial management including budget forecasting, billing, vendor payment and budget management
• Respond to emergency incidents within the Emergency Response Procedures
• Ensure the effective completion of all incident reports
• Engage in the compilation and delivery the appropriate weekly/monthly/quarterly/annual reporting to Goldman Sachs
• Chair local FM operations meeting and attend regional FM operations meeting
• Chair monthly vendor meetings
• Manage and update local issues and projects trackers
• Ensure compliance with Jones Lang LaSalle minimum audit standards
• Manage end user expectations
• Proactively identify and investigate potential cost saving or value add opportunities
• Liaise with Regional Account Director, Regional Facilities Manager and JLL local team for additional support including HR, administration, project management, benchmarking, etc.
• Delegate for Goldman Sachs’ FM stakeholder as required in their absence
• Backup Regional Hub lead if required

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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