JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

• Responsibility for all facilities operations for a defined region (SE Asia).
• Able to operate independently with minimal supervision.
• Oversee team to ensure a culture of safety, customer service, compliance and quality.
• Able to lead a highly matrixed team and demonstrate an owner's mentality across technical, soft, and experience services.
• Oversight of client capital and operating budgets for the region; as well as oversight of account performance per Account P/L.
• Assist in the development and implementation of the annual account plan as identified by the Account Director
• Responsible for site facilities operations
• Establish Property Management Operational procedures and roll out for site staff
• Responsible for delivery of services in accordance with the clients’ Management SLA
• Ensure compliance with all governmental regulations
• The single point of property management issue for SE Asia FM at the sites
• Implement the cost saving programs to reduce the cost on utilities
• Managing all contract vendors to carries out property management audits/ maintenance for all installation as schedule
• Develop of property management service standard including maintenance specification, SOP
• Initiate planning of property management procedure
• Provide solutions for property management issue
• Initiate a system to measure the quality of performance on a monthly basis
• Initiate Preventive Management Program
• Responsible for Early involvement in Facilities Operation and provide advisory service during Site Inspection and Project Development
• Solution Provision for minor projects and coordinating with contractors/ vendors from initiation to completion
• Management of parts inventory and life cycle replacement
• Maintenance of O&M manual
• Assist to complete the client/JLL audits on property management services
• Establishment and implementation of property management budgets
• Liaise with Engineering team to organize power downs from FM perspectives
• Communicate with the BMO/ Landlords for building issues for the client operations and interests
• 24 x 7 emergency call support and site attendance as required
• Preparing incident reports
• Assist monthly FM report
• Property management support to projects and the SE Asia facilities managers
• Management and administration of SE Asia facilities management team
• Delegate for Regional Account Manager in his absence, if required
• Manage all outsourced service contracts, including inspections and quality management of service delivery
• Undertake comprehensive tendering procedures for all outsourced services.
• Single point of management control for FM including property management services at site(s)
• Ensure compliance with the client's policies and procedures
• Ensure compliance with JLL-the client FM Operations Manual procedures
• Ensure compliance with contractual SLA in order to meet KPI targets
• Ensure compliance with all governmental regulations
• Provide interface with the clients’ representative and BMO
• Assist in ensuring the implementation of preventive maintenance program
• Assist FMs to manage small projects including MAC and liaise with project team for large scale projects to ensure seamless FM operations
• Ensure all FMs to carry out periodic FM inspections
• Ensure defects are identified, captured on the Help Desk and actioned within service levels
• Coordinate FM team self performed and vendor works on site
• Financial management including budget forecasting, billing, vendor payment and budget management
• Respond to emergency incidents within the Emergency Response Procedures
• Ensure the effective completion of all incident reports
• Engage in the compilation and delivery the appropriate weekly/monthly/quarterly/annual reporting to the clients
• Ensure compliance with Jones Lang LaSalle minimum audit standards
• Liaise with Regional Account Director and JLL local team for additional support including HR, administration, project management, benchmarking, etc.
• Backup Regional Hub lead if required

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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